Privacy Policy

Last updated: January 2025

This Privacy Policy explains how Vasvox Co., Ltd. (“Vasvox”, “we”, “our”, or “us”) collects, uses, processes, and protects your personal data when you access or use our website, products, cloud services, aftersales platform, or when you contact us through any communication channel. We comply with the Thai Personal Data Protection Act (PDPA B.E. 2562), GDPR principles, and international data-protection standards.

1. Definitions

• Personal Data: Any information that identifies or can identify an individual.
• Processing: Any operation performed on personal data (collecting, storing, using, transferring, deleting).
• Service: Websites, platforms, cloud systems, analytics systems, recordings, support portals, APIs, and services provided by Vasvox.
• Device: Any device used to access the Service, including computers, mobile phones, tablets, or corporate systems.
• Data Controller: Vasvox Co., Ltd.
• Data Subject: Individuals whose personal data is collected or processed.

2. Types of Personal Data We Collect

2.1 Data you provide directly

• Full name
• Email address
• Phone number
• Company name / job title (if provided)
• Message details submitted through forms
• Information provided during demos, consultations, or support sessions

2.2 Automatically collected data

• IP address
• Browser type & version
• Device information
• Usage logs
• Page interaction data
• Access timestamps

2.3 Cookies & tracking technologies

We use essential cookies for website functionality and optional analytics cookies. You may disable cookies in your browser settings; however, some features may not function correctly.

3. Purpose of Processing Your Personal Data

We process personal data only where lawful and necessary:

• To provide and maintain our services
• To respond to your inquiries or requests
• To provide demos, evaluations, or consultations
• To improve products, analytics, and user experience
• To ensure system security, fraud prevention, and compliance
• To administer customer support and aftersales services
• To comply with regulatory or legal requirements

4. Legal Basis (PDPA & GDPR Aligned)

• Consent
• Contractual necessity
• Legitimate interest (security, fraud prevention, service performance)
• Legal obligation

5. Data Residency & Storage

Vasvox stores personal data in secure data centers located in Thailand and/or approved cloud environments that meet global compliance standards (ISO 27001, SOC 2, GDPR-aligned). Data is never stored outside Thailand unless required for service delivery and explicitly agreed.

6. Voice Recordings & Customer Data

Vasvox does not access, review, analyze, or use customer recordings, transcripts, or communication logs unless explicitly authorized under a signed agreement. All recordings belong to the customer and are processed strictly according to PDPA and contractual controls.

7. Data Sharing & Transfers

We do not sell personal data. We may share data with:

• Authorized service providers
• Cloud or hosting partners (PDPA-compliant)
• Business partners (only with consent or contract)
• Law enforcement (only when legally required)

All third parties are bound by data-protection obligations.

8. Data Retention

We retain data only as long as required for the purpose collected, legal requirements, or ongoing business obligations. Usage logs and diagnostic data may be retained for security analysis.

9. Data Subject Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request data deletion
• Withdraw consent
• Object to processing
• Request data portability
• Lodge a complaint with the PDPC Thailand

10. Security Practices

We apply administrative, technical, and organizational measures including:

• Encryption at rest and in transit
• Access control & authentication
• Secure system configuration
• Audit logs & monitoring
• Incident response procedures
• Data minimization principles

11. Children’s Privacy

Our services are not intended for individuals under 13 years old.

12. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be published on this page with an updated “Last updated” date.

14. Contact Us

For privacy inquiries or to exercise your data rights:

• Email: info@vasvox.com
• Address: Vasvox Co., Ltd., Lat Krabang, Bangkok, Thailand