Welcome to Vasvox
The pioneer in Omni-Channel Compliance Recording Solutions and Speech Analytics both within Thailand and in APAC.
Culture
We will deliver a solution that is easy to use. Simplify and meet the needs of customers. Users must spend less time learning our system than most of their time using it to produce high productivity for their business.
"User experience leads Technology."
History
Vasvox Co., Ltd., established in 2012, is a Thai-owned company founded by experts with over a decade of experience in Contact Center Technology and Voice Recording Solutions. We are committed to delivering innovative technologies for secure communication recording and data management.
Our primary clients include insurance companies, financial institutions and banks, customer contact centers, public safety organizations, security agencies, and logistics companies in both the private and public sectors—organizations that demand reliable, compliant, and secure solutions.
Vasvox is an officially authorized partner of ASC and Anywhere365 on the Microsoft platform. Our solutions integrate seamlessly with Salesforce CRM and various telephony systems, supporting On-Premises, On-Cloud, and Local Cloud environments to suit diverse customer needs.
We prioritize delivering services and solutions that comply with Compliance Policies and international data security standards, ensuring that our clients receive the most secure and advanced Omnichannel Compliance Recording Solutions available in the market.
Vasvox provides advanced Omni-Channel Recording integrated with AI Technology, fully compliant with Compliance Policies and international data security standards. Our solutions support both Cloud and On-Premises environments, offering a complete Contact Center as a Service (CCaaS) that enables businesses to connect with their customers anytime, anywhere through a flexible Subscription Pricing Model.
Our CCaaS platform includes Omni-Channel Recording for voice, chat, video, and screen capture, along with Quality Management (QM), Workforce Management (WFM), Speech Recognition, Speech Analytics, and Desktop Analytics. With Thai Speech-to-Text and Keyword Spotting, organizations can transcribe and analyze conversations instantly. Powered by AI-Driven Technology, our solution boosts efficiency, reduces costs, and enables smarter decision-making—driving your business into the future.
In the field of Cybersecurity, we provide Cybercrime Analytics to combat the growing threat of cybercrime. Our expert Red Team and Blue Team, with over 20 years of industry experience, leverage cutting-edge tools to protect businesses. We also offer Security Training programs to help your employees strengthen internal defense and resilience.
Following our push for vendors to support Thai Speech-to-Text, organizations can now convert massive audio archives into accurate, searchable text—unlocking customer conversation big data that was previously untapped and turning it into audit-ready, decision-ready information.
Speech Analytics goes beyond transcription to extract intent, sentiment, keywords, and complaints automatically. With AI-driven analytics, enterprises can transform the Call Center from a traditional Cost Center into a Revenue Center—surfacing cross/upsell opportunities, improving CX, and enabling data-driven decisions across teams.
Our approach uses LVCSR (Large-Vocabulary Continuous Speech Recognition) configured with a Thai language model and a dictionary of hundreds of thousands of words. While deeper than phonetic indexing, once text is produced you gain instant full-text search, true in-context understanding, and the ability to export to data warehouses for trend analysis, BI dashboards, and advanced reporting.
VASVOX is a pioneer in Thai Speech-to-Text and offers a free demo using your own audio to prove impact. Learn more at Speech Analytics, email info@vasvox.com, or call +66 (0)2 026 2323 to get started.
No commitment • Cancel anytime • See real results first
Experience the full feature set for 7–14 days (or a Free tier with usage limits) and validate your use cases before subscribing.
A guided self-assessment to help your team identify issues and see urgency — e.g., Compliance readiness, Service Quality, and AI potential from voice data.
Book a quick call (voice/video/meeting) to analyze your challenge, recommend options, and show a short solution demo.
* Trial terms and feature scope may vary by product — our team will confirm details before you start.