Speech Analytics
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Migrating to a new communication platform can be a nightmare, often requiring the maintenance of multiple systems for compliance purposes. This process is both cumbersome and costly, consuming additional time and resources instead of easing the burden with a SaaS solution.
The time has come to bring those ideas and plans to life. Let us help you consolidate and ensure a successful digital transformation! With our expertise and cutting-edge technology, we can guide you through every step of the process, from initial planning to full implementation.
Our professional service team has extensive experience in analyzing and integrating recorded audio from common 3rd-party recording solutions. We can efficiently work with standard audio file formats, such as .WAV and .MP3, ensuring seamless collaboration.
You will gain a unified view of all your compliance-related recordings, experience a seamless transition from your old platform to your preferred collaboration tool, and enjoy the benefits of Recording Insights.
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Anywhere365 Dialogue Cloud delivers the reliability and security modern omnichannel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agents’ workflows.
The new way to disrupt cybercrime; SpyCloud protects your enterprise from cyberattacks by safeguarding employee and consumer identities – with automated solutions powered by Cybercrime Analytics Technology.
After years of pushing forward, we have successfully enabled Speech-to-Text technology to fully support the Thai language, enhanced with Data Analytics that extracts valuable insights from vast amounts of voice data. Powered by AI, this breakthrough has transformed business operations in Thailand, repositioning the Call Center from a “Cost Center” into a “Revenue Center” that generates strategic value and actionable intelligence.
Our Speech Analytics solution is highly flexible and can seamlessly integrate with your existing infrastructure without requiring a complete system overhaul. Whether you prefer an On-Premises, Cloud, or Hybrid model, our platform can be tailored to fit your business needs and future growth strategies.
For organizations still relying on legacy systems, migration is straightforward. Simply export audio files in standard formats and import them into our platform with ease. Automation is also possible through Scheduling Scripts, ensuring efficiency and consistency. Additionally, we provide free consultations to guide you in selecting the best approach for your business. Whether your goal is to streamline operations or enhance contact center performance, VASVOX is here to empower your success in today’s fast-changing digital landscape.
Cloud technology is gaining momentum due to its ability to bring greater convenience and flexibility to modern business operations. More organizations are transitioning from traditional on-premises IT infrastructure to cloud-based systems to remain competitive in today’s fast-evolving digital world. If your organization is considering cloud adoption, it is crucial to understand the wide range of service models available. One of the most popular is Platform as a Service (PaaS), which reduces the burden of infrastructure management while enabling faster innovation and business growth.
Cloud Contact Center, also known as Contact Center as a Service (CCaaS), is a leading solution that allows businesses to use only the technology they need. CCaaS integrates advanced capabilities such as Private Automatic Branch Exchange (PABX), Automatic Call Distributors (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), along with IP phones, Softphones, and Auto Call Back features—all combined into one platform for maximum efficiency and seamless management.
The digital transformation of contact centers was accelerated by lockdown measures and the shift to remote work during the COVID-19 pandemic. This rapid change not only impacted internal operations but also reshaped customer expectations. Today’s customers demand faster, higher-quality services accessible anytime and anywhere. By adopting CCaaS, businesses can deliver modern customer experiences, strengthen remote service capabilities, and enhance long-term competitiveness in the digital era.
While digital technologies bring unprecedented convenience to everyday life, they also introduce unavoidable challenges—most notably, cybercrime. This threat affects national economies, businesses, and individuals alike. In 2021, global cybercrime damages were estimated at USD 6 trillion. In Thailand, the National Economic and Social Development Board (NESDB) reported in March 2022 that over 50% of Thais had fallen victim to online scams within the past year, with 2 in 5 individuals defrauded and an average financial loss of 2,400 THB per person.
Cybercrime Analytics (C2A) provides a proactive defense approach by gathering attack data from multiple sources, including the internet and darknet. Leveraging AI technology, it transforms complex digital data into actionable intelligence. This empowers security and fraud prevention teams to detect threats faster, prevent losses, and respond more effectively to cyberattacks.
The outcome is the ability to convert massive amounts of unstructured malware and breach data into practical insights that strengthen organizational cybersecurity. With Cybercrime Analytics, businesses can reduce risks, protect critical assets, and safeguard employees and customers more efficiently.
In today’s rapidly evolving digital landscape, cyberattacks are growing more sophisticated. If you’re concerned about protecting your business, Cybercrime Analytics is the essential solution to ensure resilience and security against modern threats.
Upgrade your IT Infrastructure in Thailand to meet international standards with professional Cloud Services, Hybrid IT Solutions, and Digital Transformation consulting. Our tailored solutions ensure smooth deployment, optimized performance, and continuous operations. By leveraging advanced cloud computing technology, we help businesses improve efficiency, enhance flexibility, and achieve sustainable growth in today’s competitive market.
With over 10 years of experience, our engineering team specializes in Telecommunications TDM, Voice over IP (VoIP), and modern Contact Center Solutions. We provide Omni-Channel Recording software to capture all communication channels, advanced API Integration, and enterprise-grade Cybersecurity Solutions. Our services are designed to ensure compliance, data protection, and the highest level of security standards for financial institutions, enterprises, and government organizations.
Our complete IT Support Services include both On-Site Support and Remote Support across Thailand and Southeast Asia. With full expertise in Cloud Migration, IT Infrastructure Optimization, and Cybersecurity Risk Management, we ensure your systems run seamlessly and securely. Partner with us to install, customize, and manage your IT environment with confidence and achieve digital excellence with Vasvox.
Penetration Testing (Pentest) is a critical cybersecurity practice designed to identify vulnerabilities and weaknesses within your IT infrastructure. By simulating real-world cyberattacks, our experts provide in-depth risk assessments and detailed reports, enabling businesses to strengthen their security posture. Regular penetration testing helps organizations prevent breaches, comply with cybersecurity standards, and reduce exposure to potential cyber threats.
There are multiple types of penetration testing: External Testing targets internet-facing assets, Internal Testing simulates insider threats, Blind Testing evaluates security with limited information, Double-Blind Testing challenges IT teams without prior notice, and Targeted Testing involves collaboration between testers and security staff. Each approach offers unique insights into security readiness and ensures your defenses are prepared against cyberattacks.
At Vasvox, our Red Team and Blue Team professionals bring over 20 years of cybersecurity expertise, leveraging advanced tools and methodologies to deliver effective penetration testing services. We also provide fundamental Cybersecurity Training for employees to enhance awareness and resilience. Don’t wait until it’s too late — contact us today at +66 (0)2 026 2323 to secure your business with robust penetration testing and sustainable security solutions.
In today’s customer-centric era, communication with clients and financial partners goes far beyond traditional phone calls. Customers now engage through multiple channels, including mobile calls, landline calls, chat, video, and online meetings via Microsoft Teams. This multi-channel environment creates complexity that organizations must manage effectively to ensure seamless customer experiences.
To keep pace with these changes, communication recording must capture all interactions across every channel into a unified system. By integrating with CRM platforms, businesses can recreate complete customer journeys and transactional histories, regardless of communication type. This centralized approach enables accurate tracking, efficient data analysis, and deeper customer insights, while also improving operational performance.
Our Omni-Channel Compliance Recording Solutions allow seamless recording across all communication channels — mobile and landline calls, video conferences, PC screen sharing, chat, Microsoft Teams meetings, and more. This integrated solution ensures smooth playback across channels, provides a complete audit trail, and fully meets strict compliance and regulatory requirements. Ideal for banks, financial institutions, and enterprises that require advanced security and reliable compliance recording.
Experience a new era of communication with our Contact Center Phone System, designed to transform every customer interaction into a seamless and impressive experience. Our Contact Center solution is not just a communication tool, but a key enabler for building long-term and meaningful customer relationships.
With flexibility and modern features, our Contact Center Solutions empower your business to deliver high-standard, fast, and efficient customer service. Move beyond a traditional Call Center and evolve into a smart Omni-Channel Contact Center that supports end-to-end customer engagement.
We provide advanced PBX systems and comprehensive reporting tools that are easy to use and customizable to your business needs. Whether your communication requirements are complex or simple, our system offers flexibility, reliability, and security to ensure smooth operations.
Whether you need an easy-to-use Contact Center phone system, scalable features, or compatibility with a wide range of devices, Vasvox Contact Center Phone System has everything you need. Start today and unlock a new level of customer communication excellence.
