FAQ

Your Questions. Answered.

What are the
Frequently Asked Questions?

This is where we sit down, grab a cup of coffee and dial in the details. Understanding the task at hand and ironing out the wrinkles is key. Now that we've aligned the details, it's time to get things mapped out and organized.

How Can I Improve myself?

How Can I Improve the World?

The time has come to bring those ideas and plans to life. This is where we begin to visualize your napkin sketches and make them into beautiful pixels. Whether through commerce or just an experience to tell your brand's story, the time has come to start using development languages that fit your project's needs.

Now that your brand is all dressed up and ready to party, it's time to release it to the world. By the way, let's celebrate already. We get it, you're busy and it's important that someone keeps up with marketing and driving people to your brand. We've got you covered.

We aim high at being focused on building relationships with our clients and community. Using our creative gifts drives this foundation.

Working together on the daily requires each individual to let the greater good
of the team’s work surface above their own ego.

How about technical support services?

Standard ordering services for contracted solutions Vasvox provides support and services within the normal or agreed service scope during normal business hours (Monday – Friday 08:30 – 17:30 GMT+7, excluding public holidays. in Thailand) and respond within 4 hours after receiving notification of an abnormal event.

Customers/partners can order additional top-notch support and services. Vasvox provides support and service 24 hours a day, 7 days a week, including weekends and public holidays in Thailand. and respond within 4 hours after receiving notification of an abnormality

Does the company have a warranty?

The warranty period for defects in materials and guaranteed characteristics is 12 (twelve) months after delivery.

Hardware: During the warranty period Repair will be provided free of charge or equivalent replacement in accordance with Vasvox's current "General Conditions of Sale and Delivery" Defective units or components must be sent to a Wasvox Service Center. The trade partner is responsible for the expenses following the correct product return process. Repaired or replaced units or parts will be shipped to the partner at Vasvox's expense. Vasvox reserves the right to provide a replacement of equal or greater value. If the original components are no longer available

Software: The warranty is limited to the guaranteed specification that is noticeably missing at the time of purchase, including the correction of critical defects that prevent the software from being used as intended. Vasvox Technical Support Center Require adequate remote access to relevant systems in accordance with regulations. Excluded from any of Vasvox's obligations under this contract is the resolution of the lack of remote access capabilities. On-site service intervention Support related to the installation process or moving / adding / changing activities

any effort Necessary of Vasvox To resolve the consequences of the negligence of the trading partner Improper handling or use of a partner Unauthorized intervention by a partner or unfair demands of trading partners will be charged as well.

Payment terms?

The relevant payment must be made in Thai Baht and made in Thailand within 30 (thirty) days after the date of delivery and date of invoice. How to pay by cash or transfer via bank account or bank check Into the Kasikorn Bank account, account number 641-2-09572-1, account name Vasvox Co., Ltd. All brokerage fees and expenses outside Thailand As well as all verification fees are the responsibility of the partner.

Are we in compliance?

All connections in CCaaS are reliable, secured, encrypted, and resilient. The system fully compliance legal regulations like Dodd-Frank, MiFID, HIPPA, PCI DSS, GDPR, and PDPA.

Compliance with PDPA or not?

Certainly! Even though GDPR is stricter than PDPA, we can still fully comply with all regulations without any issues and earn the trust of leading global organizations.

Does Speech to text support Thai language?

Our system supports over 90 languages worldwide, including Thai and neighboring languages, thanks to the exceptional language repositories of Microsoft Cognitive Services/Google Analytics, which you can choose to use according to your needs.

What percent accuracy is the transcription?

If you set the system to use only Thai language, the accuracy is approximately 80%. However, if there are conversations in more than one language, you can configure it accordingly, but the accuracy may decrease due to the complexity of language switching in text decoding.

Are there any brands that can integrate?

Our system is standardized and can be integrated with various brands flexibly. What brands do you have? Consult with us now for free!

Can small companies use it?

Don't worry about this. We understand doing business very well. As we always say, we will deliver a solution that is easy to use. Simplify and meet the needs of customers. Users must spend less time learning our system than most of their time using the system to produce high productivity for their business.

We have a minimum purchase of 10 subscriptions, but even then We can talk and negotiate. We will strive to deliver the best solutions at affordable prices.

Do I have to pay another MA fee?

Forget about maintenance or MA costs, this is a subscription-based pricing model. In other words, it's all included. Therefore, this expense is fixed. It is easy to manage and can control expenses. Reduce your company's investment risk.

Is there a cost for the demo?

Please contact us to request a free demo using your own data, and you can access the full-function demo for 30 days. We can prepare the system for you within a week (subject to customer readiness).

Can you do auto QM?

Our development team is working hard to develop this integration. It is expected to be announced within this year. Please follow the updates.