Welcome to Vasvox
Compliance Recording and Voice Intelligence for regulated organizations in Thailand — built as a Transparency Architecture across all Omni-Channel communications.
Vision • Mission • Purpose
In a world where data is power and human voice is a critical trace of truth, Thai organizations need a “Truth Infrastructure” — not just standalone recorders or isolated AI tools.
That is why Vasvox positions itself as the Transparency Architecture for Thai organizations — turning communications into verifiable evidence and protecting organizations from modern risks.
“To become Thailand’s transparency architecture — transforming every word into credibility, and protecting organizations from risks in the modern era.”
We don’t just record — we protect the truth.
Vasvox exists to help Thai organizations move forward with trusted data and verifiable evidence in an era where data, legal, and reputation risks multiply rapidly.
We aim to lay foundations for:
Vasvox was founded on a simple belief: voice is more than communication — it is insightful data that can be translated into real business strategy. In an era where information flows from every direction, the ability to understand communications across channels is the core of decisions that are accurate, secure, and compliant.
We develop enterprise-grade solutions in Compliance Recording, Voice Intelligence, and Omni-Channel Analytics to help organizations:
With Vasvox, organizations can transform voice and communication data into a strategic data layer that strengthens trust, improves security, and supports long-term decisions.
"User experience leads technology."
Vasvox Co., Ltd. was founded in 2012 by a Thai expert team with more than a decade of experience in Contact Center Technology and Voice Recording Solutions. We are committed to developing technology that delivers end-to-end capabilities for compliant recording and communication data management.
Our core customers include insurance companies, banks and financial institutions, customer service centers, public safety organizations, security agencies, as well as logistics operators in both public and private sectors — all requiring secure, reliable, and globally aligned solutions.
We are an Authorized Partner of ASC and a partner for Tendfor Cloud Contact Center on Microsoft Teams. Our solutions integrate with Salesforce CRM and various telephony systems, supporting On-Premises, On-Cloud, and Local Cloud deployment models.
Our position is to deliver products and services aligned with Compliance Policy, alongside information security and relevant international standards — ensuring customers receive the best, complete, and secure Omnichannel Compliance Recording Solutions.
Vasvox delivers Omni-Channel Recording integrated with AI technology, while maintaining strict Compliance Policy and international information security standards. We support both Cloud and On-Premises operations and provide a complete Contact Center as a Service (CCaaS) offering. Organizations can activate or connect customer service operations anywhere, anytime through a Subscription Pricing Model.
Our CCaaS platform includes full Omni-Channel Recording for voice, chat, video, and screen capture, with Auto Quality Management (Auto QM), Workforce Management (WFM), Speech Recognition, Speech Analytics, and Desktop Analytics. Thai Speech-to-Text and Keyword Spotting enable automatic transcription and key-term detection, powered by AI-driven technology to improve efficiency, reduce costs, and strengthen strategic decisions.
For Cybersecurity, we provide Cybercrime Analytics to prevent and investigate the escalating threats of cybercrime. Our Red Team and Blue Team bring 20+ years of expertise with modern toolchains, alongside Security Training for your workforce. We support regulated sectors including finance, insurance, telecom, and government where compliance and data protection are critical.
Many organizations hesitate to adopt AI because of concerns like: “Will our data be used to train a shared model?” “Could it leak to competitors?” or “Do we need a big data team, slowing everything down with high costs?” Meanwhile, the market moves at the speed of seconds — the market won’t wait. The winners are those who deploy AI now, not those who spend years building it from scratch.
Vasvox uses globally-trained models on platforms like Microsoft Azure AI and Cognitive Services, so you don’t need to train a new model with your organization’s data. This reduces privacy risks, avoids cross-tenant learning concerns, and aligns with compliance expectations.
For organizations competing in fast-changing markets, Vasvox is ready-to-use AI (On-the-Shelf) designed for enterprises — with Compliance, multilingual capabilities, and deep integrations. Explore our AI solutions
Vasvox × Microsoft × ASC is a “triangle of compliance trust” — combining global platforms with local deployment & support expertise in Thailand.
To help organizations in Thailand access Compliance Recording and Voice Intelligence at the same standard as leading global financial institutions, Vasvox works closely with strategic partners Microsoft and ASC Technologies.
Vasvox serves as the local expert in Thailand, designing Hybrid / Local Cloud architectures aligned with PDPA, Thai regulators, and internal enterprise policies.
We provide deployment, integration, migration, training, and ongoing support, so customers maximize the value of Microsoft × ASC while maintaining strict control over data residency, security, and compliance.
Vasvox focuses on highly regulated industries where every conversation, transaction, and customer interaction can directly impact trust, compliance, and organizational reputation.
Our platform is built with Security & Compliance by Design from day one, aligned with PDPA, core GDPR principles, and international best practices for information security and regulated recording systems.
Our mission is clear and simple:
We help organizations “hear” their own data clearly — securely and compliantly.
We transform daily conversations and interactions into Trusted Intelligence — not only to reduce legal and compliance risks, but also to create new value, improve service, and strengthen long-term customer relationships.
Vasvox collaborates with partners, system integrators, and technology providers to deliver complete solutions. We also welcome talent in AI, Data, Security, Cloud, and Contact Center Technology to help shape the future of Voice Intelligence in Thailand and APAC.
For partnership opportunities or careers, please contact us via Contact.
In a world where data enters organizations every second, volume does not automatically mean being “smarter”. What matters is the ability to interpret data and use it for decisions that are correct, secure, and aligned with real business strategy.
Every day brings voice calls, LINE OA chats, social media messages, Microsoft Teams meetings, and millions of backend logs. If an organization cannot clearly answer: “What should we improve, and what risks should we address?” it means decisions are driven by intuition and luck — not reality.
Vasvox bridges the world of voice with data & analytics through Compliance Recording, Voice Intelligence, and Omni-Channel Analytics — turning conversations into strategic, actionable intelligence for service quality, security, and compliance.
When systems analyze words, tone, intent, keywords, and risky patterns, leaders gain a clearer picture of operational truth — enabling faster decisions, proactive risk reduction, and continuous customer experience improvements.
Ultimately, the winners are not those with the most data, but those who can listen to data and translate it into better decisions. That’s the long-term role Vasvox commits to for Thailand.
Future Platform • AI Agent Infrastructure
Vasvox is not only an analytics and dashboard provider. We are advancing toward an AI Agent Infrastructure that places intelligent assistants on an organization’s own real data — near real-time — across service quality, security, and compliance.
Instead of only retrospective analysis, we design action-oriented AI Agents that listen, observe, and take action on real workflows — from alerting, risk flagging, to automatically routing cases to the right teams.
What we are building is not just analytics — but a foundation layer for AI agents working with recorded voice, chats, and business data, so that every conversation, every risk signal, and every opportunity is handled proactively.
Long-term, Vasvox aims to become a “Truth & AI Agent Infrastructure for Thailand”, enabling organizations to build their own agents on secure, auditable, and compliant data foundations.
After driving the ecosystem to support Thai Speech-to-Text, organizations can now convert massive volumes of audio into text efficiently — unlocking searchable, auditable, and actionable Big Data from recordings.
Speech Analytics goes beyond transcription — automatically detecting keywords, intent, emotion, and complaint themes. With AI, organizations can shift call centers from Cost Centers to Revenue Centers by identifying upsell/cross-sell opportunities, improving CX, and strengthening data-driven decisions.
We leverage LVCSR (Large-Vocabulary Continuous Speech Recognition) with large Thai dictionaries and language modeling. Once transcripts are available, organizations can search by text, export data to analytics repositories, and support flexible reporting and advanced analysis.
Beyond Thai, the platform supports 100+ languages for global operations — including English, Chinese, Japanese, Korean, Spanish, French, and ASEAN languages such as Vietnamese, Burmese, Lao, and Khmer — enabling smooth cross-language analysis.
As a pioneer in Thai Speech-to-Text, Vasvox offers a free demo using your organization’s recordings to prove results. Learn more at Speech Analytics or email info@vasvox.com call 02 138 9199.
We are not just a recorder vendor. Vasvox is a transparency architecture that connects Compliance Recording, Voice Intelligence, and AI Analytics to turn communications into auditable, PDPA-aligned evidence and actionable intelligence.
Vasvox focuses on regulated sectors such as banking, insurance, telecom, government, emergency response centers, and contact centers that require compliance-first recording and AI.
No. We use globally-trained models on Microsoft Azure and design the solution so customer data is not used to train a shared model — aligning with enterprise security and compliance expectations.
You can start with a Free Trial, Free Evaluation, or Free Online Consult. Contact us via Contact or use the Get Started for Free section below.
No commitment • Cancel anytime • See real results before deciding
Language is no longer a barrier — it’s a global data asset Thai organizations can use to compete smarter.
Try the full-feature solution for 7–14 days (or a free tier with usage limits) to validate fit before you subscribe.
A quick assessment to help your team identify key gaps and urgency — compliance readiness, service quality, and AI potential from voice and interaction data.
Book a short online session (call/video/meeting) to discuss your challenges, get recommendations, and see a targeted demo from our experts.
* Trial conditions and feature scope may vary by product — details will be confirmed before activation.
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