In a typical Operation Control Center, multiple public safety organizations—such as fire departments, police, and ambulance services—work closely together and often share resources. However, strict separation of confidential information is essential to protect privacy and sensitive data, and it is also a mandatory legal requirement.
Within a Multi-Tenancy solution, the recording system must be capable of distinguishing between customer-specific configurations and central system administration. It must also support separate media storage per customer, along with tailored encryption and storage strategies, to ensure each public safety agency meets its own security and compliance requirements.
We provide a true Multi-Tenancy solution that enables multiple public safety organizations to efficiently utilize shared resources while maintaining strict data separation. Administrators can configure recording and storage per customer without exposing sensitive information. Each tenant is assigned a dedicated customer administrator with rights to create users, assign roles and permissions, and define recording rules—ensuring full compliance with legal and regulatory obligations.
Data protection violations and non-compliance carry severe penalties, with fines reaching up to 4% of global annual turnover or nearly €20 million under GDPR Article 83(5). For example, Facebook and Google faced combined fines of nearly €10 billion, while H&M and British Airways were fined €35 million and €22 million respectively, due to data processing violations.
In Thailand, the Personal Data Protection Act (PDPA) imposes fines of up to THB 5 million, or five times the damages incurred, along with potential imprisonment of up to six months. Beyond financial penalties, PDPA violations can cause serious reputational damage and loss of public trust. Compliance is therefore not only about avoiding fines but also about building credibility and customer confidence in today’s digital era.
Although PDPA enforcement in Thailand is still relatively new, businesses must prioritize data protection and prepare for potential litigation risks. Vasvox offers free consultation on Compliance Recording and Data Analytics to support organizations in Thailand and across the Asia-Pacific region in achieving secure, sustainable, and fully compliant operations.
Speech Analytics is the game changer that unlocks high-value insights from massive conversation data. Powered by AI and NLP, modern contact centers in Thailand can move beyond being a cost center and operate with unprecedented levels of efficiency, precision, and measurability—accelerating strategy execution and elevating customer experience.
What used to be overlooked—customer conversations—now becomes a measurable revenue engine. By combining Speech-to-Text with advanced analytics, brands surface next-best-offer, cross-sell, and upsell opportunities aligned to each customer journey in real time. These insights help marketing and sales run targeted plays that turn every interaction into business outcomes.
Financial-services clients rely on Speech Analytics across investment advisory and debt management to reveal unseen patterns and enable confident, data-driven decisions. As an industry pioneer, VASVOX delivers an end-to-end solution that tangibly transforms your operation from Cost Center to Revenue Center. Reach us at info@vasvox.com or call +66 (0)2 026 2323.
The sheer volume and complexity of data available to investigators and analysts makes it difficult to find the right information within limited time to support accurate decision-making. In addition, assembling the right team with the necessary skills often requires significant time and cost.
Traditional threat intelligence tools typically demand advanced data science expertise and involve time-consuming processes to craft precise queries, often making analysis painful and inefficient—if the right information is even accessible.
With SpyCloud’s Cybercrime Analytics, gaining access to impactful insights becomes simple and fast, in formats that are both analyst-friendly and decision-maker ready. SpyCloud acts as a force multiplier—uncovering adversary patterns, opening new perspectives, and exposing connections that make investigations more effective and actionable.
Delivered as a powerful SaaS solution, SpyCloud Investigations enables analysts and investigators to correlate criminals’ digital footprints and rapidly reveal the identities behind data breaches, online fraud, and other illicit activity. The result: enhanced prevention of adversarial actions, protection of personnel, and a clear understanding of adversary TTPs (Tactics, Techniques, Procedures)—empowering more confident and data-driven decision-making.
Struggling with managing legacy recordings? Massive volumes of audio files stored in legacy systems cannot simply be discarded due to compliance regulations or critical business needs. Don’t worry—we’ve got you covered! Our certified and experienced experts will simplify compliance management and optimize efficiency, making the process seamless for your organization.
Migrating to a new communication platform can be daunting, especially when security requirements demand maintaining multiple systems simultaneously. This often leads to higher costs, complexity, and resource strain. Instead of enduring these challenges, consider moving to a Software-as-a-Service (SaaS) solution, which streamlines operations, reduces costs, and saves valuable time and resources.
Our professional services team specializes in analyzing and consolidating recordings from third-party solutions and standard formats such as WAV and MP3. With our expertise, you gain a unified view of all compliance-related recordings, smooth migration to your chosen collaboration tools, expert guidance on recording and data documentation, and full support for system integration—ensuring your digital transformation succeeds.
While new digital solutions provide clear advantages—such as enabling remote work—some organizations, especially in the financial sector, may still return to traditional methods where feasible. The strength of a hybrid model lies in its flexibility and the know-how of working from anywhere, which paves the way for smoother collaboration and future system integration.
The COVID-19 pandemic not only transformed contact center operations but also reshaped customer expectations. Many centers faced staff shortages, while inbound call volumes surged as customers could no longer visit physical branches. The telephone became the primary channel to connect with live agents.
This was particularly evident in the financial and tourism industries, where inbound calls skyrocketed. Contact centers responded by deploying IVR systems to categorize and prioritize calls automatically, offering callbacks or routing customers to the right agent. At the same time, organizations enriched their websites with FAQs to pre-empt inquiries and reduce call traffic.
A key trend in 2024 is the adoption of self-service technologies through automation. These solutions enable faster customer responses, reduce complexity and costs, and provide 24/7 service access. By integrating AI into contact centers—via chatbots, automated troubleshooting, or customer satisfaction surveys—organizations can significantly enhance both efficiency and customer experience in the digital era.
On-Premise (On-Prem) refers to IT infrastructure installed and operated within an organization’s premises. The organization manages all aspects internally, including administration, usage, and maintenance. This usually requires a dedicated IT team with specialized expertise to oversee and maintain the system.
Cloud (On-Cloud) is an internet-hosted service where users typically pay based on usage. It provides convenience by enabling remote access to applications and processing power. Additionally, users can rent scalable storage space as needed.
Hybrid Solutions combine the strengths of both On-Premise and Cloud. This approach is ideal for organizations managing large volumes of data. On-Premise ensures robust storage, while Cloud offers flexibility and scalability. Data can be synchronized between both systems, ensuring smooth integration and enhanced data analysis capabilities.
We provide IT solutions tailored to your business needs: "On-Premise," "On-Cloud," and "Hybrid". Choose the control you require—whether in-house or via the internet. Contact us today to upgrade your IT infrastructure!
The COVID-19 outbreak accelerated the global shift to remote work and work-from-home solutions. Companies were forced to adapt quickly without disrupting familiar workflows. Ensuring safe, flexible, and efficient operations became essential. Technologies like video conferencing, cloud collaboration platforms, and secure data access via the cloud now play a critical role in business continuity and productivity.
For the financial services sector, strict regulations on compliance call recording and data archiving made remote work especially challenging. Client advisory calls were previously only recorded on-site, making it difficult to comply with laws when employees worked from home. Many businesses struggled or shut down. However, success stories emerged, such as a leading bank in Thailand that migrated its legacy telephony to Microsoft Teams Recording, showcasing visionary leadership and compliance-focused digital transformation.
ASC Recording Solutions now provide a flexible and cost-effective answer for remote employees. Our cloud-ready services enable fast deployment, simple integration, and full compliance with regulations like MiFID II, GDPR, and PDPA. Employees can securely record and archive calls from home, ensuring that organizations in banking, finance, and beyond remain compliant, productive, and future-ready. Trust ASC to empower your remote workforce with reliable Microsoft Teams compliance recording.
Contact centers and organizations with frequent customer interactions can leverage Thai Speech-to-Text to automatically convert calls into text, reducing review time and operational costs. It unlocks customer insights, enhances customer experience, boosts productivity, and strengthens competitive advantage.
For government agencies and enterprises required to produce electronic meeting minutes, automated transcripts simplify workflows by enabling quick copy–paste into documents. This reduces manual effort, ensures compliance with Thailand’s 2020 e-Meeting Decree, and supports remote work via Microsoft Teams or Zoom.
Businesses seeking actionable data from sales meetings or client appointments can combine Speech Analytics with Speech-to-Text to generate instant reports, detect trends, and support data-driven strategies—resulting in accurate planning and improved decision-making.
In security contexts, voice-to-text technology enables fast detection of risks, fraud, and data breaches. It provides critical intelligence for investigations and proactive defense against digital threats at both organizational and national levels.
AI from Enterprise to Personal Life – Over the past years, Speech Analytics and Compliance Recording have played a vital role in organizations and enterprises. From supporting call centers, risk management, and service quality analysis to ensuring compliance with global regulations such as GDPR and PDPA, these technologies empower businesses to operate with confidence, transparency, and greater competitiveness.
Personal AI – Your Assistant for Every Call – We are entering a new era where AI is not limited to enterprises but becomes part of everyday life. Through home numbers (02) and mobile numbers (08), which now represent our Digital Identity, AI can filter unwanted calls, convert speech into text, detect suspicious transactions, and even act as a personal assistant managing appointments and protecting sensitive information securely.
The Future Begins Today – When every phone number = digital identity, AI will become your trusted companion in both business and personal life. Whether creating new value for enterprises or enhancing everyday efficiency, AI is the technology that elevates quality of work and life. Join us in shaping the future at Vasvox.com – Bringing AI to Business & Life
In today’s fast-moving digital world, one element remains crucial: User Experience (UX). It is the guiding path to the success of every technology. From beautifully designed mobile applications to engaging web experiences, we believe that technology must not only perform—it must delight. Our mission is to redefine how people connect with technology by putting user experience at the core. “User Experience Leads Technology” is the principle we live by. We strive to build solutions that are cutting-edge yet simple to use, ensuring that every user interaction is intuitive and rewarding. For us, UX is not an afterthought; it is the very foundation of innovation.
Every product and service we deliver is designed with intention—to give you the best possible experience. From first use to ongoing support, we aim to make technology a true enabler that serves people, not the other way around. Join us on this journey where user experience leads the way to innovation, and discover how human-centered technology can create lasting impressions and long-term success — today!