Users experience leads Technology.
We would like to extend our gratitude to our valued customers for entrusting us with their business. We are honored to be a part of your success and commit to continuous improvement. Rest assured, we will strive to deliver the best Technology to you and onward.
Success Story #01
One of our banking clients in Thailand has a need to use our Speech Analytics to analyze audio files from their existing Contact Center system. They intend to use it for their Debt Collection Business Unit (BU). The challenge is integrating it with the bank's existing contact center system.
Our proposed solution involves the automatic scripting of exporting audio files from the existing system to a designated folder, amounting to approximately 1000 files per day, in a standardized format. These audio files will then be automatically imported into the Neo system on a daily basis and undergo Speech-to-Text processing on the Cloud, converting them into Thai language, and stored in the bank's Neo system located in their data center.
Bank staff can access and search for audio recordings, utilizing data obtained from the Speech Analytics system to enhance the efficiency of their debt collection operations. Importantly, there's an option available that doesn't necessitate investing in changing the contact center system.
Success Story #02
One bank in Thailand has expressed the need to use Recording Insights to record conversations between customers and investment advisory staff through Microsoft Teams meetings or calls. This necessity arose during the COVID-19 situation, where the bank and other organizations in the country had to adhere to work-from-home policies. Due to the inability of bank employees to access office premises for using secure telephone and computer systems, there was a significant obstacle, almost reaching a BCP (Business Continuity Plan) crisis. The bank began transitioning to Microsoft Teams to replace the telephone system, allowing them to maintain strict compliance standards and conduct business seamlessly. Eventually, they achieved positive financial results, demonstrating a highly successful adaptation.
Security of data is of utmost importance to this bank. While many products didn't meet the bank's requirements, we were fortunate to have SOC 2 Type 2 standards. This accreditation led to our selection and earned us their trust for another three years. We express our gratitude for this opportunity.
Now, why invest in ASC Recording Insights when Microsoft Teams can record? The only word to answer this question is Compliance!
Success Story #03
One cosmetics manufacturing plant, with facilities in both Thailand and neighboring countries, is looking to utilize Speech Analytics to analyze conversations between customers and their marketing and sales staff. These conversations are recorded through various channels, including basic phone systems, mobile phones, and Microsoft Teams meetings or calls, which can be termed as Omnichannel Recording. Given the current situation, where the factory must adhere to work-from-home policies due to COVID-19, it's crucial to invest wisely and control expenses to minimize investment risks.
We propose ASC Recording Insights, available in a subscription model with a minimum of 10 licenses, which seamlessly integrates with the 3CX phone system. This solution records customer interactions with marketing and sales staff and processes them using Microsoft Cognitive Services for Speech-to-Text conversion, translating all voice messages into Thai text. The system also provides basic report formats, beautifully designed in Power BI, enabling market research, product quality improvement, marketing planning, and business expansion opportunities.
Another significant benefit for the factory is the system's ability to translate conversations not only in Thai but also in English or neighboring languages, even if the employees lack proficiency in those languages. This capability has prompted the CEO to consider expanding manufacturing operations to other countries. And this is our commitment to support a system that helps alleviate their workload and equips them with powerful tools (deep data insights) so that they can focus the majority of their efforts on maximizing efficiency in manufacturing and distributing high-quality cosmetics, their specialty.
Success Story #04
In every meeting, it is essential to have documented minutes, especially for formal meetings. In Thai government agencies, it is usually the responsibility of the secretarial team to take notes and summarize the meeting report. The team might need to record the audio and then listen to it afterward to create the report document. Some meetings, such as council meetings, can take a long time, which poses a significant challenge in this workflow process.
Speech-to-Text in Thai can enhance efficiency in this area by allowing audio files to be imported into the system, which then processes and transcribes them into Thai text. The remaining tasks involve simply copying and pasting, or cutting and pasting the text. Additionally, our AI can quickly summarize lengthy meetings into a single paragraph within seconds.
Other applications include audio files from businesses involved in telephone insurance policy sales, trading rooms, or securities. These businesses may need to store audio files for up to 99 years. This becomes a valuable source of big data that can be utilized to further enhance their operations. If these audio files are transcribed into Thai text, Speech-to-Text in Thai can efficiently and accurately transform this data into a usable format.
Additionally, it can be applied for surveillance and investigation agencies. Audio files of conversations from suspects or targets can reduce time and manpower needed for transcription processes. When used in conjunction with our Cybercrime Analytics product, it allows easy linkage of events or individuals, displayed clearly as graphical relationships, particularly in the Investigation function.
