Welcome to Vasvox
Recording, Compliance and Analytics to Document and Analyze Your Communications.
Seamless integration with all major PBX providers ensures smooth and reliable operation.
Comprehensive Omni-Channel Recording of audio, video, screen, chat, and SMS.
Maximum Availability and resilient, secure encryption mechanisms.
With powerful rules for selective recording, we can record data on demand according to specific requests without limitations.
Integrated analytics seamlessly blend with systems to yield invaluable customer insights.
Flexible search and replay capabilities are enabled through web-based playback functionalities, allowing for effortless search and seamless replay.
The integration of quality management enhances both the quality and efficiency of service delivery.
An API with robust capabilities for search, replay, tagging, and readiness management.
Enterprises and government agencies running on-premises PBX systems can deploy ASC Neo Suite locally or leverage the full benefits of Neo Cloud. This solution enhances Compliance Recording and secure communication management, ensuring transparency and regulatory adherence.
Financial Institutions – Recording and analyzing communications is critical in the financial sector to comply with regulations such as Dodd-Frank, MiFID II, and PCI-DSS. With ASC Neo Suite, organizations can quickly detect security breaches, safeguard compliance, and maintain trust and reputation in the market.
Contact Centers – Omni-Channel Recording empowers businesses to enhance customer service by capturing and analyzing every interaction. Insights from recorded data provide a deeper understanding of customer behavior and trends, enabling effective product development, marketing strategies, and improved customer satisfaction.
Public Safety & Government – Recording and analyzing communications is vital for protecting citizens and assets. Compliance Recording Solutions support investigations, emergency response, and real-time analytics for better resource allocation. This approach strengthens public safety, reduces risks, and enhances operational efficiency across government sectors.
Installation at the customer's or partner's premises | Pay-as-you-use | Multi-tenant | Subscription Pricing Model | Recorder, QM, and Analytics
Installation at the customer's or partner's premises ensures flexibility and seamless integration into existing setups. The pay-as-you-use model provides cost-effective scalability, allowing users to align expenses with actual usage. With multi-tenancy support, the system efficiently manages multiple users or entities within a single instance. Our subscription pricing model offers transparent and affordable access to recorder, quality management (QM), and analytics functionalities without upfront costs. This combination of features empowers businesses with adaptable, scalable, and cost-effective solutions.
Process
Migration to a new communication platform can be a nightmare and often requires to keep multiple systems alive for compliance purposes. This is both cumbersome and costly, and may well result in additional time and resources consumed instead of easing the burden by moving to a SaaS solution.
Our team will work with you to plan and design the most suitable solutions for your business. Now is the perfect moment to turn those ideas and strategies into reality. Allow us to assist you in consolidating your efforts and guaranteeing a triumphant digital transformation!
Our Professional Services team has a proven track record of analyzing and integrating recordings from the most common third-party recording solutions, as well as standardized formats like WAV and MP3.
You will benefit from a consolidated view of all your compliance-relevant recordings, a smooth transition from your legacy platform to the collaboration tool of choice, and Recording Insights.
With the ASC Neo Suite by VASVOX, you can systematically analyze recorded communications between agents and customers. This provides valuable insights into service quality, enabling organizations to enhance Customer Experience and improve overall performance while ensuring Compliance Recording requirements are met.
Our Quality Management Program delivers detailed analysis of sampled interactions, helping businesses identify best practices and areas for improvement. Additionally, integrated training modules support effective coaching and development of service agents on both individual and team levels.
Furthermore, we specialize in assessing agent knowledge through tailored testing and provide customized training packages for individuals or entire teams. Every recorded conversation is archived as a valuable reference, serving as a benchmark for future learning and continuous service enhancement.
Our software solution leverages Speech Analytics, AI-driven Emotion Detection, and screen recording to analyze and evaluate your daily interactions in detail. This enables early identification of customer needs and trends, empowering you to stay ahead of competitors with greater efficiency.
The Quality Management process becomes more effective with automated analytics, allowing you to focus on what matters most: improving customer service quality. Potential compliance violations can be detected early, helping your organization maintain regulatory compliance and avoid costly penalties.
Our AI Voice Recognition technology is based on Phoneme Analysis, the smallest unit of meaningful sound. By comparing the frequency of received audio with known phoneme patterns, the system achieves high accuracy in speech recognition. It can also be fine-tuned with industry-specific vocabulary and customized voice recordings to deliver maximum performance and reliability.
We instill confidence in our customers by providing integrated services with our leading technology partners. With solutions tailored to meet your needs, we are ready to enhance your business. Meet us today!
Our solution utilizes Large-Vocabulary Continuous Speech Recognition (LVCSR) technology to accurately convert all phone conversations into transcripts. By leveraging an extensive dictionary to match spoken syllables with words, the system generates a complete transcript that is seamlessly integrated into INSPIRATIONneo through an XML interface. These transcripts form the foundation for full-text search and can also be exported in multiple formats such as XML, TXT for further processing, or PDF for documentation supported by Neo 6.0.
Having high-quality transcripts enables rapid information retrieval and serves as the basis for advanced text analytics and data mining techniques. These tools extract valuable insights, patterns, and trends from large volumes of text, transforming raw speech data into actionable intelligence for strategic business use.
INSPIRATIONneo also fully supports Thai Speech Recognition, allowing organizations to import and process large volumes of Thai audio files directly for transcription and analysis. With built-in full-text search capabilities for Thai language, the system ensures efficient data management and compliance-ready analytics without additional language conversion, making it ideal for enterprises and government organizations handling massive data workloads.
Join the ranks of satisfied companies worldwide who rely on ASC for top-notch solutions. From finance to healthcare, ASC provides the tools you need to excel in your industry. Experience excellence with us today!