Welcome to Vasvox
Recording, Compliance and Analytics to Document and Analyze Your Communications.
Seamless integration with all major PBX providers ensures smooth and reliable operation.
Comprehensive Omni-Channel Recording of audio, video, screen, chat, and SMS.
Maximum Availability and resilient, secure encryption mechanisms.
With powerful rules for selective recording, we can record data on demand according to specific requests without limitations.
Integrated analytics seamlessly blend with systems to yield invaluable customer insights.
Flexible search and replay capabilities are enabled through web-based playback functionalities, allowing for effortless search and seamless replay.
The integration of quality management enhances both the quality and efficiency of service delivery.
An API with robust capabilities for search, replay, tagging, and readiness management.
Companies and public sector organizations with on-premise PBXs can either deploy ASC's Neo Suite on-premise, or use all services from the Neo Cloud.
Financial institutions - We Record & Analyze Communications. For financial institutions, compliance recording and archiving are paramount. They ensure adherence to legal requirements and industry standards. Promptly revealing compliance breaches is crucial for transparency and risk mitigation. In essence, compliance recording and archiving safeguard trust and reputation.
Contact centers - Recording and analyzing communications in contact centers enable businesses to enhance customer service efficiently. Moreover, it helps understand customer trends and behaviors to develop products and market them effectively. The data obtained can also aid in strategizing to meet customer needs and satisfaction consistently and appropriately.
Public safety Government sector - In the government sector, ensuring public safety is paramount. This involves protecting people and property through advanced strategies. Key to this is recording and analyzing communications, aiding investigations and emergency responses. Reconstruction of events using recorded data helps understand incidents, while optimized reactions rely on real-time analysis to deploy resources efficiently. These efforts collectively enhance public safety and mitigate risks effectively.
Installation at the customer's or partner's premises | Pay-as-you-use | Multi-tenant | Subscription Pricing Model | Recorder, QM, and Analytics
Installation at the customer's or partner's premises ensures flexibility and seamless integration into existing setups. The pay-as-you-use model provides cost-effective scalability, allowing users to align expenses with actual usage. With multi-tenancy support, the system efficiently manages multiple users or entities within a single instance. Our subscription pricing model offers transparent and affordable access to recorder, quality management (QM), and analytics functionalities without upfront costs. This combination of features empowers businesses with adaptable, scalable, and cost-effective solutions.
Process
Migration to a new communication platform can be a nightmare and often requires to keep multiple systems alive for compliance purposes. This is both cumbersome and costly, and may well result in additional time and resources consumed instead of easing the burden by moving to a SaaS solution.
Our team will work with you to plan and design the most suitable solutions for your business. Now is the perfect moment to turn those ideas and strategies into reality. Allow us to assist you in consolidating your efforts and guaranteeing a triumphant digital transformation!
Our Professional Services team has a proven track record of analyzing and integrating recordings from the most common third-party recording solutions, as well as standardized formats like WAV and MP3.
You will benefit from a consolidated view of all your compliance-relevant recordings, a smooth transition from your legacy platform to the collaboration tool of choice, and Recording Insights.
Our Neo Suite allows you to analyze recorded interactions between agents and customers. This way, you gain systematic insights into your service quality and can continuously improve the customer experience via targeted quality management.
Our quality management software enables the detailed analysis of a representative number of conversations. Effective approaches for improving service quality can thus be easily identified. An integrated eLearning module supports the individual training of agents.
In addition, we specialize in defining agents' knowledge levels through the administration of quizzes. We assign tailored training packages to individual agents or entire agent groups based on their unique training needs. Furthermore, we meticulously record conversations to serve as exemplary instances for future reference and learning.
Our software solution analyzes and evaluates your everyday conversations. AI based speech analytics and emotion detection as well as screen recording identify trends so that you can identify your customers' requirements early on and stay one step ahead of the competition.
Quality management processes can be made more efficient by means of automated analytics, so that you can concentrate on the essentials, namely improving your service quality. Compliance violations can also be detected early on so that you can meet legal requirements and avoid heavy penalties.
Speech recognition relies on phoneme analysis, where phonemes serve as the smallest meaningful units of speech. By comparing the given voice frequencies with known frequencies of phonemes, a match is achieved. The accuracy of speech recognition can be enhanced by training the solution with customer-specific voice recordings and industry-specific vocabulary.
We instill confidence in our customers by providing integrated services with our leading technology partners. With solutions tailored to meet your needs, we are ready to enhance your business. Meet us today!
Transcription is carried out using large-vocabulary continuous speech recognition (LVCSR) technology, wherein the ENTIRE call is transcribed into text. Extensive dictionaries containing thousands of words are utilized to accurately match the phonemes of spoken words in the transcript. The resulting transcript (text) is then seamlessly integrated into the INSPIRATIONneo database through an XML interface. This transcript serves as the foundation for a comprehensive full-text search. Additionally, the text can be exported in various formats such as XML or txt for further processing, or in PDF format for evidential documentation, supported by neo 6.0.
The text also enables a quick search for any word within the content, facilitating efficient retrieval of specific information. Moreover, it serves as the foundation for in-depth analysis using advanced text analytics solutions, including data mining techniques, to extract valuable insights and patterns from the text.
Yes, currently, INSPIRATIONneo supports Thai language processing and can directly import large volumes of audio files for transcription and analysis. NEO also supports Thai language processing for full-text search, which is crucial for managing and analyzing data in situations with large data volumes. This Thai language support enables efficient import and processing of documents or data received in audio file formats into the INSPIRATIONneo system, without the need for additional translation or encoding steps.
Join the ranks of satisfied companies worldwide who rely on ASC for top-notch solutions. From finance to healthcare, ASC provides the tools you need to excel in your industry. Experience excellence with us today!