Anywhere365 Dialogue Cloud is a native communication layer on top of Microsoft Teams and its foundational framework, Azure Communication Services. As the trusted Microsoft partner, we fully leverage existing investments in the Microsoft ecosystem to streamline communications for an accurate, reliable, customer-centric experience.
Our omnichannel capabilities create flexibility and freedom to seamlessly reach your customers on any communication channel, helping you to find speedy solutions, whilst creating the capacity to handle more requests.
Anywhere365 is the trusted partner in delivering exceptional customer experiences while leveraging your existing investments in the Microsoft product suite. With its comprehensive solution, businesses can seamlessly integrate communication channels, data, and workflows to provide personalized and efficient customer service. By harnessing the power of Microsoft's products, Anywhere365 enables organizations to optimize their operations, enhance collaboration, and ultimately, drive greater customer satisfaction.
We specialize in developing applications and tools that are specifically designed to work seamlessly within the Microsoft Teams environment.
A single platform for UC and CC, certified by Microsoft.
Omni-Channel, Inbound, Outbound, IVR, Call recording, Automation, Machine Learning and IoT Technology.
With low code, intuitive Dialogue Studio to create your own service offerings and application integrations.
Massive cloud scalability and global availability Pay-as-you-go, affordable, OPEX pricing model.
OPEX/CAPEX Disruptive 'Enterprise wide’ licensing Named & Concurrent models 1x minimal fee for set up service.
37% greater agent productivity with omnichannel in a single pane of glass (no context switching).
Azure Cognitive services for bots, Power BI for reporting, and CRM integrations.
Meet all regulatory compliance requirements (PCI, HIPAA, GDPR).
Increase productivity and enhance customer engagement while leveraging existing investments in the Microsoft stack. By utilizing the comprehensive suite of tools and solutions available within the Microsoft ecosystem, businesses can streamline operations, boost efficiency, and foster meaningful interactions with customers. This approach not only maximizes the value of existing investments but also ensures a seamless and integrated experience for both employees and customers.
Anywhere365® is a seamlessly integrated platform designed to facilitate customer engagement across multiple channels. Through its native integration with Microsoft Teams, users can interact with customers effortlessly, regardless of the channel, location, or time. This integration ensures a seamless and efficient communication experience for both customers and agents.
Real-time reporting utilizing data mining techniques offers businesses the advantage of promptly accessing and analyzing relevant information, empowering them with comprehensive Business & Dialogue Intelligence. This approach enhances decision-making processes and enables businesses to adapt swiftly to changing market dynamics, ultimately fostering growth and competitiveness.
Anywhere365
Anywhere365 is committed to providing outstanding customer experiences by maximizing the potential of your current investments in Microsoft products. With a focus on customer satisfaction and efficiency, Anywhere365 serves as a reliable ally in enhancing your business's interactions with its clientele.
The target market for these solutions encompasses any vertical that has extensive contact center or IT needs. Decision makers for these purchases typically include C-level executives, call center operations management, and IT helpdesk managers, as agents and customers, while end-users, do not usually make purchasing decisions. Influencers in this process include those evaluating Microsoft Teams as the UC platform, executives aligning enterprise investments with Microsoft or Azure, and industry analysts who influence trends at the C level. Key users include call center agents, their supervisors, operations, and IT staff.
Customers face several significant pain points, such as the high cost and fragmentation of existing UC and CC platforms, often coupled with legacy infrastructure reaching the end of its life. There is a pressing need to consolidate the technology base, manage the upgrade and maintenance costs, and reduce the time-consuming process of agent onboarding and offboarding. Additionally, managing multiple communication channels and the need for new, cost-effective applications (e.g., omnichannel, IVR, outbound) are critical challenges. Staffing and skill set shortages further complicate the operation and management of these systems.
Engagement is most fruitful with prospects who are focused on Microsoft and have already deployed Teams, preferably with voice capabilities. These prospects typically need advanced features beyond what standard Teams offers and seek to avoid isolated systems for their contact centers by leveraging Teams infrastructure, potentially replacing solutions like Avaya, Genesys, or Cisco. Ideal prospects are those with more than 100 seats, preferably within enterprise or mid-market segments, and those requiring a global service desk, contact center, customer support, or internal helpdesk. These prospects often use Dynamics 365, potentially in combination with SAP C4C, Salesforce, Bullhorn, ServiceNow, or other CRMs, and need virtual assistants connected to real agents or webchat connected to real agents. They also require a unified presence through Teams Presence for a cohesive experience.
Communications Routing Effectiveness - This next article summary aims to emphasize the flexibility and security offered by modern omni-channel contact centers, highlighting their ability to seamlessly integrate with back-office systems and cutting-edge technologies into agents' workflows.
CRM Productivity - Standalone or integrated to Dynamics 365, Salesforce, ServiceNow or Microsoft Teams, WebAgent provides users with cloud-based omnichannel contact center, CRM and workstream collaboration functionality in a unified desktop interface.
Receptionist - Features such as transfers, contact notes, call-back reminders, queue management, and calendar integrations are easily implemented in Microsoft Teams. With its comprehensive range of functionalities, Microsoft Teams emerges as the all-in-one solution for your presence system needs.
A Cloud Contact Center is a customer service management system hosted on the cloud, utilizing resources from cloud service providers instead of investing in on-premises infrastructure. This cloud-based operation allows for automatic call reception and distribution to appropriate agents, as well as communication through multiple channels such as phone, email, live chat, and social media, ensuring smooth and seamless customer service.
One key feature of a Cloud Contact Center is the ability to record and monitor conversations, as well as integrate with CRM systems to provide agents with real-time access to customer information. Analyzing data from customer interactions helps continuously improve service quality through generating reports and dashboards that offer a comprehensive view of operations.
The main benefits of a Cloud Contact Center include flexibility in scaling resources according to business needs and cost reduction in technology infrastructure investment and maintenance. Additionally, remote accessibility allows agents to work efficiently from any location, and stringent security measures ensure compliance with legal regulations, enabling organizations to deliver effective customer service in the digital age.
Anywhere365 Dialogue Cloud operates within Microsoft Azure, connecting to SQL and SharePoint within the customer's Azure tenant. This setup allows for easy plug-and-play configuration of Anywhere365 UCCs in SharePoint. Supervisors, managers, or administrators can manage these UCCs themselves through a web portal based on SharePoint, offering role-based access and streamlining contact center management.
From an information security perspective, customers retain responsibility for their own data stored in SQL and SharePoint within their Azure tenant. They also benefit from Microsoft Azure's robust information security policies. Automated deployment of servers, applications, and configurations ensures consistency and reliability across all rollouts.
Additionally, Anywhere365 Dialogue Cloud leverages multiple regions within Azure, providing flexibility and options for business continuity. This multi-region capability enhances the resilience and availability of the contact center solutions, ensuring uninterrupted service and support for customers.