Anywhere365 Dialogue Cloud is a native communication layer built on Microsoft Teams and the Azure Communication Services framework. As a trusted Microsoft partner, Anywhere365 enables businesses to maximize their existing Microsoft investments, delivering secure, reliable, and compliant communication to create truly enhanced customer experiences.
With its powerful Omnichannel capabilities, Anywhere365 allows organizations to seamlessly engage with customers across any communication channel—voice, chat, email, video, or Microsoft Teams. This flexibility ensures faster problem resolution, greater efficiency in handling customer requests, and improved service delivery across the board.
Anywhere365 is a trusted partner in delivering exceptional customer experience. By integrating communication channels, data, and workflows directly within the Microsoft ecosystem, businesses can streamline operations, enhance collaboration, and ultimately provide superior customer service. This comprehensive solution empowers organizations to stay competitive in today’s fast-changing digital landscape.
We specialize in developing applications and tools that are specifically designed to work seamlessly within the Microsoft Teams environment.
A single platform for UC and CC, certified by Microsoft.
Omni-Channel, Inbound, Outbound, IVR, Call recording, Automation, Machine Learning and IoT Technology.
With low code, intuitive Dialogue Studio to create your own service offerings and application integrations.
Massive cloud scalability and global availability Pay-as-you-go, affordable, OPEX pricing model.
OPEX/CAPEX Disruptive 'Enterprise wide’ licensing Named & Concurrent models 1x minimal fee for set up service.
37% greater agent productivity with omnichannel in a single pane of glass (no context switching).
Azure Cognitive services for bots, Power BI for reporting, and CRM integrations.
Meet all regulatory compliance requirements (PCI, HIPAA, GDPR).
Enhance efficiency and strengthen customer relationships by maximizing your existing investments in the Microsoft stack. Our comprehensive solutions help businesses optimize operations, improve workflows, and deliver seamless customer interactions. Leveraging Microsoft’s ecosystem not only drives maximum ROI but also ensures a connected and consistent experience for employees and customers alike.
Anywhere365® is fully integrated with Microsoft Teams, supporting true Omnichannel communication. Customers can connect with your organization anytime, anywhere, and through any channel—whether voice, video, or chat. This seamless integration ensures smooth, efficient interactions between agents and customers.
The solution also provides real-time reporting powered by data mining, enabling businesses to quickly access and analyze critical insights. These insights enhance decision-making processes, increase agility in adapting to market changes, and ultimately drive growth and strengthen competitiveness in today’s fast-moving digital landscape.
Anywhere365
Anywhere365 is committed to providing outstanding customer experiences by maximizing the potential of your current investments in Microsoft products. With a focus on customer satisfaction and efficiency, Anywhere365 serves as a reliable ally in enhancing your business's interactions with its clientele.
The target audience for Anywhere365 and ASC Recording Insights spans across all industries with high dependency on Contact Centers and IT operations. Key decision-makers are typically C-Level executives, Customer Service Operations Managers, and IT Managers. While agents and customers are end-users, they are not the purchasing authority. Influencers include those evaluating Microsoft Teams as a UC platform, executives overseeing enterprise investments in Microsoft Azure, and industry analysts shaping trends at the C-level.
Customers face challenges such as high costs, fragmented UC/CC platforms, and legacy infrastructure nearing end-of-life. There is a growing need for consolidated technology, optimized upgrade and maintenance expenses, and faster onboarding/offboarding cycles. In addition, the demand for cost-effective applications like Omnichannel, IVR, and Outbound solutions adds complexity, further compounded by a shortage of skilled IT resources for system management and operations.
The ideal customer profile includes organizations that have already deployed Microsoft Teams Voice and are seeking advanced features beyond standard Teams capabilities to avoid siloed CC solutions such as Avaya, Genesys, or Cisco. This typically applies to enterprises with over 100 seats, especially large enterprises and mid-market customers requiring Contact Centers, Global Help Desks, Service Desks, or Customer Support operations. These customers often leverage Dynamics 365 integrated with SAP C4C, Salesforce, Bullhorn, ServiceNow, or other CRMs, while demanding Virtual Agents and Web Chat connected to live agents, as well as Unified Presence via Teams for a consistent and seamless customer engagement experience.
Communications Routing Effectiveness – This section highlights the flexibility and security of today’s Omnichannel Contact Centers, emphasizing their ability to seamlessly integrate back-office systems with the latest cutting-edge technologies to enhance agent workflows and overall efficiency.
CRM Productivity – Whether used as a standalone solution or integrated with Dynamics 365, Salesforce, ServiceNow, or Microsoft Teams via WebAgent, users gain full access to a cloud-based Omnichannel Contact Center along with complete desktop interface functionalities for maximum productivity.
Receptionist – Features such as call transfer, contact logging, call-back reminders, queue management, and calendar integration are easily accessible through Microsoft Teams. With these comprehensive capabilities, Teams becomes the only platform you need for seamless receptionist and contact management operations.
Cloud Contact Center is a customer service solution delivered via the cloud, eliminating the need for heavy on-premise infrastructure investments. It enables automatic call distribution to the right agents and supports multiple communication channels, including phone, email, live chat, and social media, ensuring a seamless and unified customer experience.
Key features of a Cloud Contact Center include call recording, monitoring, and integration with CRM systems for real-time customer data access. By leveraging analytics, businesses can continuously improve service quality with detailed reports and dashboards that provide a comprehensive view of operations.
The main benefits of a Cloud Contact Center are scalability, reduced infrastructure costs, and the ability to support remote work efficiently. With strong security measures and full compliance with regulatory requirements, organizations can deliver high-quality customer service with confidence in the digital era.
Anywhere365 Dialogue Cloud runs on Microsoft Azure and integrates seamlessly with SQL and SharePoint within the customer’s Azure tenant. This configuration allows for an easy plug-and-play setup of Anywhere365 UCCs in SharePoint. Administrators and managers can manage UCCs directly through a role-based access web portal, enabling streamlined operations of customer contact centers.
In terms of data security, customers retain full responsibility and control over their information stored in SQL and SharePoint within their own Azure tenant. They also benefit from Microsoft Azure’s robust security policies. Automated deployment of servers, applications, and configurations ensures consistency and reliability across all implementations.
Furthermore, Anywhere365 Dialogue Cloud leverages Azure’s multi-region capabilities to deliver flexibility, resilience, and enhanced business continuity. This ensures maximum availability and minimizes the risk of service or support interruptions for customer contact centers worldwide.