Speech Analytics
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Supporting more than 90 languages, including Thai, with customizable services from Microsoft Cognitive Services or Google Analytics.
Deploy within a day. No keyword tuning required. Request a demo/POC with full functions. Free!
The time spent per call by QC has significantly decreased from 15 minutes to just 3-4 minutes using Speech-to-Text (Thai) Technology.
Subscription pricing model. No need for a huge investment on day one. There are no costs associated with the MA.
Easy to find the compliance wording. Seen what the QC people want to see. High search accuracy. Time-saving search.
Seen what the QC people don’t expect to see, they can find calls that are not compliance. Provide flexibility in searching with complex conditions.
The overview of innovation businesses through Speech Analytics Technology, extracting invaluable insights from customer conversations, opens up unexpected business expansion avenues. Products and services such as ASC Recording Insights, ASC Neo, Cloud Contact Center - Anywhere365 and Cybercrime Analytics - SpyCloud, all incorporate AI technology in the background. This includes AI analytics and AI-based compliance policies to enhance their functionality and effectiveness.
We focus on the Cloud system business. By briefly comparing hardware and cloud systems. Cloud systems have a lower investment cost (~3 times) and are more flexible. Especially for small businesses with limited resources and budgets. For example, using the cloud can be a good option to reduce the complexity and cost of maintaining IT systems in general. We are experts in Speech Analytics Technology. With our understanding of business needs, we also offer hybrid services, providing a seamless transition to a fully digital environment. We can share our Business Cases and Success Stories.
We are excited to provide a Cloud-based ecosystem enhanced by AI technology, designed to deliver valuable insights while ensuring compliance with legal requirements and meeting rigorous data security standards. This ensures steady, prosperous, and sustainable growth for your business.
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Anywhere365 Dialogue Cloud delivers the reliability and security modern omnichannel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agent's workflows.
The new way to disrupt cybercrime; SpyCloud protects your enterprise from cyberattacks by safeguarding employee and consumer identities – with automated solutions powered by Cybercrime Analytics.
Until recently, Speech Analytics Technology was primarily used in certain business contexts, mostly for analyzing and monitoring customer-agent interactions to identify trends and glean insights beneficial for improving services and operations.
Currently, Speech Analytics Technology is continuously evolving and flourishing. Developments in Speech-to-Text capabilities now enable this technology to support the Thai language, making it usable within communities with diverse languages and cultures in Thailand. Moreover, the use of Speech Analytics in creative contexts, such as sentiment analysis and deep behavioral detection, is becoming a significant trend in businesses. Audio recordings of conversations with customers, stored for extended periods as required by law or for business purposes, can become a critical repository of big data.
In the future, Speech Analytics Technology will become a ubiquitous tool widely used in all aspects of daily life and business. The integration of Speech-to-Text capabilities that support the Thai language will significantly enhance communication efficiency, facilitating easier access to information for everyone in society. Additionally, Speech Analytics Technology will remain a vital tool for analyzing trends and changes in business, enabling effective adaptation to evolving circumstances.
Big Data plays a crucial role in business decision-making today. Businesses in Thailand seek efficient data analysis to facilitate accurate decision-making and strategic planning. Through Big Data Analytics, businesses can analyze vast amounts of data from various sources to obtain valuable insights for their development. Investing in Big Data Analytics and Business Intelligence technologies enables businesses to understand customers and markets deeply and clearly.
Using VoIP technology instead of traditional digital telephone systems can significantly reduce communication costs and enhance convenience for employees. Additionally, popular online communication platforms like Microsoft Teams, Zoom, or LINE are commonly used for meetings and internal communication within businesses. These changes impact the workflow, organizational culture, skill development, and knowledge of employees. They also improve work efficiency and foster adaptability to rapid changes in the digital business landscape.
Cybersecurity is paramount for online businesses. Business owners should invest in cybersecurity measures to prevent cyber attacks, fraud, and data breaches. This includes establishing stringent policies and procedures to safeguard customer and internal data. Well-trained personnel with sufficient knowledge and skills in technology and security can help mitigate the risks of cyber threats. Investing in training and developing staff is crucial to enhance the security and resilience of the business.
These are just initial guidelines to help ensure the stability, prosperity, and sustainability of your business in the digital age, as well as to reduce the risks of changes and cyber threats. Let us be your thinking partner, your trusted ally, as we navigate through these significant changes together. Feel free to reach out to us to discuss, create business cases, conduct proof of concept (POC)/demos, or seek consultation. It's all FREE now!
100% Compliance for all Communication in Teams with Native Compliance Recording & Speech Analytics Technology. Capturing, storing, and retrieving communication data to ensure regulatory compliance and meet legal requirements such as MiFID II, FCA, Bank Act, Dodd Frank, GDPR, CCPA and PDPA for Thailand.
Compliance communications are essential for businesses in several aspects. They ensure the protection of customer data and potentially sensitive information, mitigate legal risks, enhance customer trust, and reduce the chances of facing penalties and legal damages. Adhering to regulations and policies regarding communications also helps businesses maintain a positive reputation in the market and foster trust among customers and business partners. Additionally, it minimizes business risks that may arise from legal violations or breaches of contracts in communication with customers and other business partners. By maintaining strict compliance with regulations and legal policies, businesses can operate in an orderly and systematic manner.
Speech Analytics also plays a crucial role in improving service quality. This insight enables businesses to implement targeted training programs, refine processes, and address customer concerns promptly and effectively. As a result, service quality improves, leading to higher customer satisfaction, retention, and loyalty.
Speech Analytics improves business efficiency by analyzing customer and employee conversations to identify and correct inefficiencies. It reduces redundancy, shortens turnaround time, and boosts productivity, leading to smoother operations.
By analyzing these interactions, sales representatives can better understand customer needs, preferences, and pain points. This understanding enables them to tailor their approach and provide personalized solutions, ultimately enhancing the overall customer experience. Additionally, by addressing customer concerns more effectively and proactively, businesses can foster stronger relationships with their customers, leading to increased satisfaction and loyalty over time.
Using speech analytics enables sales units to analyze and utilize customer conversation data to enhance sales efficiency and overall business performance in various aspects. Moreover, fostering a deep understanding of customers can help build long-term confidence and strong relationships with them.
Our partnerships enable us to integrate advanced tools and platforms seamlessly, providing comprehensive and innovative solutions tailored to specific business requirements. By working closely with industry leaders and technology providers, we can offer a wide range of services, from cloud-based contact center solutions to sophisticated data analytics and customer engagement platforms.
Through these partnerships, ASC Technology delivers enhanced value to our customers, ensuring they have access to cutting-edge technologies, exceptional service, and robust support. Our goal is to help businesses achieve operational excellence, improve customer satisfaction, and drive growth by providing reliable, efficient, and scalable solutions.
In the digital era, where technology plays a crucial role in transforming various industries, Artificial Intelligence (AI) has become one of the key tools enhancing service delivery in the Contact Center and Healthcare industries in Thailand. In the Contact Center industry, AI is making customer communication more efficient and convenient. With Natural Language Processing (NLP) and Machine Learning technologies, AI can instantly respond to customer inquiries through chatbots or voice bots, operating 24/7 to reduce wait times and increase customer satisfaction. Moreover, AI can analyze customer conversations to assess satisfaction and predict potential issues. It can efficiently manage large amounts of customer data, allowing for the presentation of information and services that precisely meet customer needs.
In the Healthcare industry, AI plays a significant role in enhancing treatment efficiency and patient care. AI technology can analyze vast amounts of medical data to assist doctors in diagnosing diseases more accurately and quickly. For example, AI can be used to analyze medical images to detect signs of cancer or other diseases in their early stages. Additionally, AI can be used to monitor patients' health in real-time through wearable devices and various health applications. This allows doctors to track and adjust treatment plans as needed, leading to better patient care.
In Thailand, the application of AI in both industries is continuously being developed and accepted. The government and various agencies are promoting the research and development of AI technology to support the transition to a digital society. Moreover, the private sector is starting to incorporate AI into various processes to increase efficiency and better meet customer needs. With support from both the public and private sectors, AI technology has the potential to advance the Contact Center and Healthcare industries in Thailand to the next level. This helps Thailand compete in the global market and sustainably improves the quality of life for its people.
