Speech Analytics
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Supporting more than 100 languages, including Thai, with customizable services from Microsoft Cognitive Services or Google Analytics.
Deploy within a day. No keyword tuning required. Request a demo/POC with full functions. Free!
The time spent per call by QC has significantly decreased from 15 minutes to just 3-4 minutes using Speech-to-Text (Thai) Technology.
Subscription pricing model. No need for a huge investment on day one. There are no costs associated with the MA.
Easy to find the compliance wording. Seen what the QC people want to see. High search accuracy. Time-saving search.
Seen what the QC people don’t expect to see, they can find calls that are not compliance. Provide flexibility in searching with complex conditions.
The overview of innovation businesses through Speech Analytics Technology, extracting invaluable insights from customer conversations, opens up unexpected business expansion avenues. Products and services such as ASC Recording Insights, ASC Neo, Cloud Contact Center - Anywhere365 and Cybercrime Analytics - SpyCloud, all incorporate AI technology in the background. This includes AI analytics and AI-based compliance policies to enhance their functionality and effectiveness.
We focus on the Cloud system business. By briefly comparing hardware and cloud systems. Cloud systems have a lower investment cost (~3 times) and are more flexible. Especially for small businesses with limited resources and budgets. For example, using the cloud can be a good option to reduce the complexity and cost of maintaining IT systems in general. We are experts in Speech Analytics Technology. With our understanding of business needs, we also offer hybrid services, providing a seamless transition to a fully digital environment. We can share our Business Cases and Success Stories.
We are excited to provide a Cloud-based ecosystem enhanced by AI technology, designed to deliver valuable insights while ensuring compliance with legal requirements and meeting rigorous data security standards. This ensures steady, prosperous, and sustainable growth for your business.
The AI-driven tech to get valuable insights from customer conversations, the process of extracting meaning from audio recordings and analyzing that data for relevant and meaningful business intelligence.
Anywhere365 Dialogue Cloud delivers the reliability and security modern omnichannel contact centers demand while allowing you the flexibility to easily integrate your back-office systems and the latest technologies into your agent's workflows.
The new way to disrupt cybercrime; SpyCloud protects your enterprise from cyberattacks by safeguarding employee and consumer identities – with automated solutions powered by Cybercrime Analytics.
Not long ago, Speech Analytics was applied only in specific business contexts, primarily to analyze and review conversations between customers and employees. Its main purpose was to identify trends, uncover issues, and provide insights to improve customer service and business operations.
The era of Digital Disruption has accelerated the growth of Speech Analytics. With advancements in Speech-to-Text technology, now supporting the Thai language, the scope of usage has expanded across diverse linguistic and cultural communities in Thailand. Creative applications such as Sentiment Analysis and Behavioral Analytics are becoming essential business trends. Meanwhile, archived voice recordings—kept for legal or business requirements—can serve as valuable Big Data resources for deeper insights and strategic decision-making.
The future of Speech Analytics lies in its widespread adoption across everyday life and all sectors of business. Thai language support in Speech-to-Text will enable more efficient communication and easier access to information for everyone. Beyond that, Speech Analytics will be a vital tool for identifying trends, monitoring change, and enabling businesses to adapt effectively to an ever-evolving landscape.
Big Data plays a critical role in today’s business decision-making. Companies in Thailand require effective data analytics to ensure accurate decisions and strategic planning. With Big Data Analytics, organizations can process information from diverse sources to generate valuable insights. Investing in Big Data Analytics and Business Intelligence empowers businesses to gain deeper and clearer understanding of their customers and markets.
Adopting VoIP technology over traditional digital telephony reduces communication costs and enhances employee convenience. At the same time, online communication platforms such as Microsoft Teams, Zoom, or LINE have become popular for meetings and internal collaboration. These changes reshape working models, corporate culture, employee skills development, and overall efficiency, while strengthening adaptability in today’s fast-paced digital era.
Cybersecurity is another top priority for online businesses. Entrepreneurs should invest in systems to protect against cyberattacks, fraud, and data breaches, alongside strict policies and processes to secure both customer and organizational data. Skilled cybersecurity personnel reduce risks significantly, while continuous training and development ensure sustainable resilience and safety for the business.
These are just initial guidelines to help your business achieve stability, prosperity, and sustainability in the digital age. Reduce risks, safeguard against cyber threats, and let us be your trusted partner through every step of this transformation. Contact us today for Business Case consultation, POC/Demo, or a free advisory session!
With native compliance recording and advanced Speech Analytics technology, organizations can confidently capture, store, and retrieve all communication data across Teams. This ensures full adherence to regulatory standards and provides verifiable records for legal and compliance audits. Our solution supports critical global and regional regulations, including MiFID II, FCA, Bank Act, Dodd-Frank, GDPR, CCPA, and PDPA for Thailand. By integrating compliance-grade recording directly into Microsoft Teams, businesses can safeguard against legal risks while maintaining operational continuity. Native integration with Teams means seamless user experience, secure storage, and quick retrieval of communication records. Combined with Speech Analytics, organizations gain not only compliance assurance but also actionable insights into customer interactions, market behavior, and team performance — transforming compliance from a cost center into a value driver. Empower your enterprise with technology that delivers 100% compliance, transparency, and insight — ensuring every conversation is both secure and strategically valuable.
Regulatory and legal compliance in communication is crucial for businesses across multiple dimensions, including protecting customer and confidential data, mitigating legal risks, strengthening customer and partner trust, and reducing the likelihood of fines or legal damages. Adhering strictly and systematically to compliance requirements also helps organizations maintain a positive reputation in the market, build long-term credibility, and minimize business risks arising from regulatory violations or contractual breaches in communication.
Speech Analytics plays a crucial role in improving service quality. The insights gathered can be used to design targeted training programs, streamline processes, and respond to customer concerns more quickly and effectively. The result is higher service quality, increased customer satisfaction, and sustainable customer retention.
By analyzing conversations between customers and employees, Speech Analytics helps organizations identify inefficiencies, eliminate redundancies, save time, and enhance overall operations—making workflows smoother and more efficient.
Through deeper understanding of customer needs, preferences, and pain points, sales teams can adapt their strategies and deliver more effective recommendations. This leads to better problem resolution, enriched customer experiences, and stronger relationships that foster greater satisfaction and long-term loyalty.
Leveraging Speech Analytics enables sales teams and business units to transform customer conversation data into actionable insights that drive sales performance and overall business efficiency. At the same time, it helps build trust and long-term relationships, creating a solid foundation for sustainable growth.
Our partnerships enable us to seamlessly integrate advanced tools and platforms, delivering comprehensive and innovative solutions tailored to specific business needs. By collaborating closely with industry leaders and technology providers, we offer a wide range of services — from cloud-based contact center solutions to advanced data analytics and customer engagement platforms.
Through these alliances, ASC Technology delivers added value to our clients, ensuring access to cutting-edge technology, exceptional service, and strong support. Our goal is to empower businesses to achieve operational excellence, enhance customer satisfaction, and drive growth with reliable, efficient, and scalable solutions.
In today’s digital era, Artificial Intelligence (AI) is playing a transformative role across industries, particularly in Contact Centers and Healthcare in Thailand. Powered by Natural Language Processing (NLP) and Machine Learning, AI enables instant customer support via chatbots and voicebots operating 24/7, reducing wait times and improving satisfaction. Moreover, AI can analyze conversations to assess sentiment, predict potential issues, and manage vast amounts of customer data, ensuring more precise and personalized services.
In the Healthcare sector, AI enhances diagnosis and patient care by analyzing large sets of medical data to support faster and more accurate decisions. For example, AI can interpret medical imaging to detect early signs of cancer or other diseases. It also enables real-time patient monitoring through wearable devices and health applications, allowing physicians to adapt treatments promptly and effectively, ultimately improving patient outcomes.
In Thailand, the adoption of AI in both Contact Center and Healthcare continues to expand and gain recognition. Government agencies are promoting AI research and development to drive the digital economy, while the private sector leverages AI to enhance processes, efficiency, and customer responsiveness. With joint efforts from both public and private sectors, AI holds the potential to transform these industries, elevate Thailand’s competitiveness on the global stage, and improve the quality of life for its people in a sustainable way.
