Support for over 100 languages, including Thai, using leading Speech-to-Text engines such as Microsoft and our AI partners – enabling accurate enterprise-grade voice analytics across diverse customer interactions.
Go live quickly with full-featured Demo/POC and streamlined deployment. Reduce the burden on IT teams and start generating value from Day One with proven architectures for regulated enterprises.
Reduce QA handling time from around 15 minutes per call to as low as 3–4 minutes per case with Speech-to-Text and smart search. Let your team focus on root-cause analysis instead of manually hunting for audio files.
Subscription-based models allow you to control and forecast costs easily. No large up-front hardware investment, no traditional MA overhead – ideal for organizations that require flexibility and OPEX-friendly deployment.
Instantly search across complete transcripts to find conversations related to compliance, complaints, specific topics, or campaign keywords. Reduce the time required for investigations and audits dramatically.
Build advanced search conditions – such as calls that deviate from scripts, multiple risk keywords mentioned together, or behavior patterns – to surface “unknown issues” that random sampling would never reveal.
Vasvox focuses on Thai Speech Analytics technology, Omni-Channel Compliance Recording, Cloud Contact Center (Tendfor for Microsoft Teams), and Cybercrime Analytics. Our mission is to turn real-world customer conversations into reliable insights that support service quality, regulatory compliance, and data-driven decision making.
Our product portfolio spans ASC Recording Insights for Microsoft Teams, ASC Neo, the Tendfor cloud contact center platform for Teams, and SpyCloud’s cybercrime analytics. All are enhanced by AI Speech Analytics and AI-driven compliance policies designed for regulated industries in Thailand and across APAC.
Our strategy is built on a Cloud-first mindset. Compared to traditional hardware-based systems, cloud solutions can reduce initial capital expenditure by up to 3x and offer far greater scalability and resilience. We support Cloud, Hybrid, and On-Premises architectures to align with PDPA, data residency, and internal security requirements. You can explore real-world examples via our Business Case and Success Story pages.
Ultimately, we aim to build a complete Voice Intelligence & Compliance ecosystem that combines AI and cloud to cover speech analytics, recording, governance, and information security – enabling your organization to grow securely, profitably, and sustainably on a foundation of trustworthy data.
AI-powered speech analytics turns every recorded conversation into structured data. Identify trends, pain points, and opportunities hidden in thousands of calls – and use them to improve service quality, processes, and commercial outcomes.
A modern Cloud Contact Center powered by Tendfor for Microsoft Teams, enabling true Omni-Channel customer engagement, intelligent routing, and seamless integration with your back-office systems – all natively aligned with your Microsoft 365 environment.
SpyCloud protects your employees and consumers from account takeover, ransomware, and credential fraud by continuously monitoring stolen data from the criminal underground and triggering automated, proactive remediation workflows.
Speech Analytics transforms every interaction into actionable intelligence. It enables you to design targeted coaching programs, refine scripts, and improve service quality continuously – based on real-world data, not just anecdotal feedback or small random samples.
Embedded in daily operations, Speech Analytics reduces QA workload, speeds up investigations, and provides a holistic view of customer experience, operational issues, and compliance risks that traditional call sampling simply cannot reveal.
These insights can be extended further – to shape new product ideas, adjust sales strategies, and enhance customer journeys. In that sense, Speech Analytics becomes the core engine of your overall Voice Intelligence strategy.
Learn more about Speech AnalyticsWith Native Compliance Recording and integrated Speech Analytics, enterprises can record, retain, and retrieve all Microsoft Teams communications in a secure, auditable, and policy-driven way – meeting both regulatory and internal governance requirements.
Our solutions support key regulations such as MiFID II, FCA, Bank Act, Dodd-Frank, GDPR, CCPA and Thailand’s PDPA. Native integration with Microsoft Teams reduces complexity while preserving business continuity and transparency for audits and investigations.
Regulatory compliance and communication governance are now core pillars of digital trust. A transparent, AI-enhanced recording and analytics platform helps reduce legal risk, strengthens customer and partner confidence, and protects your brand over the long term.
Our technology partners – including ASC, Microsoft, Tendfor, and SpyCloud – enable Vasvox to deliver integrated, enterprise-grade solutions that fit the reality of Thai and APAC organizations, covering compliance, service quality, and data security.
Through these partnerships, we provide everything from cloud contact centers and compliant recording for financial and telecom sectors, to advanced speech analytics and proactive cybercrime protection – all orchestrated into a single Voice Intelligence & Compliance ecosystem.
Artificial Intelligence is reshaping Contact Centers and Healthcare in Thailand – moving from reactive service models to proactive, predictive engagement. Technologies such as NLP, Machine Learning, chatbots, voicebots, and real-time analytics enable organizations to understand customer and patient needs more deeply and respond faster.
Vasvox helps organizations design practical AI journeys – from automating frontline inquiries and monitoring patient touchpoints, to detecting operational risks – all under strong data protection and local compliance requirements such as PDPA.
Explore our AI solutions for your business
Real-world use cases across Finance, Insurance, Telecom, and Government sectors powered by Vasvox solutions in Compliance Recording, Contact Center Intelligence, and Cybersecurity.
Not sure where to start? Whether you are exploring Compliance Recording, Speech Analytics, or Cloud Contact Center, our Vasvox Copilot Chatbot can guide you through the possibilities and help you structure your next steps.
Built on Microsoft Copilot Studio, this assistant is designed to give your team an initial overview of our solutions before engaging directly with Vasvox consultants for deeper technical and business discussions.