Users experience leads Technology.
We would like to extend our gratitude to our valued customers for entrusting us with their business. We are honored to be a part of your success and commit to continuous improvement. Rest assured, we will strive to deliver the best Technology to you and onward.
Success Story #01 – Speech Analytics for the 1155 Tourist Assistance Center
The 1155 Tourist Assistance Center, one of Thailand’s key public safety mechanisms for international visitors, has significantly enhanced its capabilities with Speech Analytics from Vasvox. The solution empowers officers to respond faster, more accurately, and more efficiently to emergencies by transcribing, analyzing, and detecting critical keywords in real time.
The system is designed to support communications from tourists of various nationalities, including English, Chinese, Japanese, Korean, Russian and more. With real-time Speech-to-Text and contextual analysis, officers can better understand the situation, urgency, and intent of each call—reducing miscommunication and improving the speed and accuracy of coordination with relevant agencies.
Insights generated from the platform also help improve service quality, such as identifying common incident types, peak call periods, and recurring concerns among tourists. These insights enable more proactive resource planning, manpower allocation, and operational readiness across the organization.
Most importantly, all data is protected according to PDPA, GDPR principles, and global security standards—including encryption, role-based access control, and secure retention policies. The deployment not only boosts operational efficiency but also reinforces Thailand’s position as a safe and trusted destination for international travelers.
Note: This case study provides a high-level overview without disclosing sensitive operational details or personal data, in full respect of confidentiality and NDA obligations.
Success Story #02 Thai Speech Analytics for Banking
One of the major commercial banks in Thailand needed to manage 1,000+ call recordings per day from debt collection, partly handled by outsourcing vendors. The bank sought a way to ensure consistent call quality monitoring, improve collection efficiency, and protect brand reputation from aggressive or non-compliant collection practices — all without replacing the existing Contact Center.
We delivered a Thai Speech Analytics solution that seamlessly integrates with the existing Contact Center. Automated scripts export daily recordings into ASC Neo, then Cloud-based Speech-to-Text (Thai) converts audio to text and stores it within the bank’s data center. The system applies automated scoring to detect inappropriate language, negative sentiment, and compliance risks, routing only high-risk calls to the Supervisor Dashboard—reducing manual review and accelerating time-to-action.
The bank now achieves broader quality coverage without adding headcount, reduces human bias in scoring, and identifies risky calls faster—leading to fewer complaints and strong brand protection. Debt collection becomes more efficient, transparent, and compliant, with clear pathways to expand into Contact Center Analytics and end-to-end complaint management.
Note: Case studies on this page do not disclose client names to respect confidentiality (NDA).
Success Story #03 ASC Recording Insights in Banking
During the COVID-19 period, a leading Thai bank rapidly shifted to Work from Home and adopted Microsoft Teams as the primary channel for client communications, especially investment advisory. The bank needed a solution to record, preserve, search, and reference conversations under strict regulatory requirements, while keeping service continuity intact.
ASC Recording Insights augments Microsoft Teams with compliance-grade recording: policy-based capture, encryption, role-based access control, full audit trails, and retention management. Evidence is securely stored and governed within the bank’s IT environment, enabling seamless operations and consistent adherence to banking and regulatory obligations—even under remote-work conditions.
On data security, the bank set a high bar. While many products failed to meet the criteria, our solution’s SOC 2 Type 2 compliance earned the selection and a three-year contract extension. The result: continuous operations, sustained client service quality, and resilient business performance throughout a time of disruption.
Why not use native Teams recording alone? In one word: Compliance. ASC Recording Insights is purpose-built for regulated recording—enforcing policies, enabling defensible auditing and evidence lifecycle, and adding advanced Speech Analytics to reduce risk, increase transparency, and elevate regulatory compliance for financial institutions.
Note: Case studies on this page do not disclose client names to respect confidentiality (NDA).
Success Story #04 Recording Insights at a factory
A leading cosmetics factory with production bases in Thailand and neighboring countries sought an Omnichannel Recording solution to capture and analyze customer interactions across landline, mobile, and Microsoft Teams meetings. The primary objective was to leverage call data for sales and marketing insights. However, the company needed to carefully control its budget, minimize investment risks, and avoid high upfront costs.
Our proposed solution is ASC Recording Insights on a Subscription model, starting with just 10 licenses. Integrated with the 3CX phone system, it records all customer and sales/marketing calls, then processes them with Microsoft Cognitive Services for Speech-to-Text in Thai. The system also delivers insightful reports through Power BI dashboards, enabling the company to conduct market research, enhance product quality, plan marketing strategies, and identify new business opportunities.
A key benefit is the ability to handle multilingual conversations. Calls in English or neighboring languages can be automatically translated into Thai, allowing staff to fully understand every interaction without requiring language expertise. This feature has inspired the CEO to look ahead toward expanding production into additional countries with greater confidence.
ASC Recording Insights is not just a call recording tool but a strategic enabler. It equips the factory with actionable insights, reduces investment risks, and allows them to focus resources on what they do best — producing and distributing high-quality cosmetics — while maintaining cost efficiency and sustainable growth.
Success Story #05 Speech-to-Text in Thai
In every meeting, especially formal ones, government agencies in Thailand require written meeting minutes. Traditionally, secretarial teams handle this by manually taking notes or recording audio for later transcription, a process that is time-consuming and resource-intensive. This becomes even more challenging for long parliamentary sessions or large-scale meetings.
The solution: Thai Speech-to-Text. By importing audio files into the system, conversations are automatically transcribed into Thai text. Teams only need to copy, edit, or refine the output—or even let AI summarize hours of discussions into a single paragraph within seconds. This boosts productivity, reduces manual workload, and minimizes human error.
Beyond meetings, Thai Speech-to-Text is invaluable in industries such as insurance sales, foreign exchange trading, and securities, where voice records must legally be retained for up to 99 years. Converting these recordings into text transforms them into a powerful Big Data resource for analytics, compliance, and business growth opportunities.
Another critical application is in investigations and surveillance. Suspect conversations can be transcribed instantly, cutting down time and manpower needed for manual transcription. When combined with our Cybercrime Analytics, the system can connect people, events, and conversations into clear graphical relationship maps—making Investigation faster, smarter, and more accurate.
Success Story #06 Data Durability & Geo-Redundancy
In the past decade, the world has witnessed more cases of “overnight data loss” than at any other time in modern history—ranging from the massive data-center fire in South Korea, to government shutdowns in the United States, to infrastructure failures that rendered entire archives inoperable.
These events highlight a simple but painful truth: organizations do not fail because they are attacked; they fail because they have no surviving data to start again.
Vasvox helps major Thai enterprises and government agencies build AI-powered compliance recording and multi-zone geo-redundant architectures designed to withstand catastrophic failures—even when an entire data-center region becomes unavailable.
Our platform supports up to 99-year data retention required by insurance policies, public infrastructure contracts, and financial regulators. With technologies such as immutability, version control, replication, and point-in-time recovery, organizations can ensure that “even in a national-scale disaster, their critical records remain intact.”
