BUSINESS VALUE
Many organizations already operate legacy voice recorders — PBX systems, old Contact Center platforms, or on-premise recorders. As the world shifts to Cloud, Teams, and modern Contact Centers, the big question becomes: “Do we need to start everything from scratch? And what happens to our previous investment?”
Vasvox and our partners — ASC, Tendfor, LeapXpert, SpyCloud — are designed to help you extend what you already have instead of replacing everything. If you already have a recording system in place, you don’t need to discard or rebuild it. We help design a migration path that is gradual, secure, and cost-efficient.
Many enterprises face the same challenges:
The Vasvox approach is simple: extend, not replace.
Clear benefits for enterprise customers:
We bring intelligence to every customer interaction — transforming compliance, operations, and decision-making for the modern enterprise.
Contact the Vasvox team at info@vasvox.com or +66 2 138 9199
In a typical Operation Control Center, multiple public safety agencies such as fire departments, police, and ambulance services share the same infrastructure and resources. At the same time, strict separation of confidential information is required to protect privacy and safeguard sensitive data, while complying with legal and regulatory requirements.
A real Multi-Tenancy recording solution must allow each agency to have its own configuration and policies, fully separated from the central administration. This includes tenant-specific media storage, encryption, and retention strategies to ensure that every public safety tenant receives the right level of protection and governance that matches its own security standards.
Vasvox delivers a true Multi-Tenancy solution that enables multiple public safety organizations to share resources efficiently, while administrators can define recording rules and storage policies for each tenant without exposing sensitive data to others. Each tenant can have its own delegated administrators to create users, assign roles and permissions, and configure recording rules that fully meet legal and compliance requirements.
Violations of data protection regulations come with severe penalties. Under GDPR Article 83(5), organizations may face fines of up to 4% of global annual revenue or 20 million EUR – whichever is higher. Global brands such as Facebook and Google have faced fines totalling billions of Thai Baht, while H&M and British Airways have each paid hundreds of millions of Baht for data protection breaches.
In Thailand, the Personal Data Protection Act (PDPA) imposes administrative fines up to 5 million THB or up to five times the damage caused, plus possible criminal penalties including imprisonment of up to six months. PDPA violations do not only impact the balance sheet – they damage brand reputation, customer trust, and long-term credibility. Compliance is therefore not just about avoiding fines, but about earning and maintaining trust in the digital age.
Since the enforcement of PDPA in Thailand, regulatory actions and complaints have continued to rise year over year, with cumulative fines and legal exposure across multiple cases reaching hundreds of millions of baht in combined financial impact. Beyond monetary penalties, organizations are increasingly facing regulatory audits, civil lawsuits, reputational damage, and long-term loss of customer trust. As personal data becomes a strategic asset, PDPA compliance is no longer optional—it is a board-level risk and governance priority.
Organizations can effectively mitigate compliance risks by implementing a structured digital evidence and governance architecture, covering everything from Compliance Recording and Chat Recording to AI-driven Policy Enforcement. This enables lawful data retention, secure deletion, traceable access, and regulatory-grade audit readiness under both PDPA and GDPR frameworks. Learn more about our related solutions at AI Compliance Policy Engine , Chat Recording & Messaging Compliance , and ASC Recording Insights for Microsoft Teams .
Speech Analytics is a true game changer that unlocks the value hidden inside millions of minutes of customer conversations. With AI and NLP, contact centers can finally move beyond being seen purely as a “cost center” and start delivering measurable business ROI. In real-world deployments, organizations typically achieve 20–35% reduction in AHT (Average Handling Time), 15–25% improvement in FCR (First Call Resolution), and more than 25–40% reduction in cost per interaction, enabling far more accurate planning, faster customer response, and truly data-driven performance management.
Conversations that were once treated as an invisible cost have now become a new, measurable revenue stream. By combining Speech-to-Text with AI Analytics, organizations can detect next-best-offer, cross-sell, and upsell opportunities in real time, along the actual customer journey. This often results in 10–20% uplift in conversion rates and more than 15–30% increase in revenue per call. The insights generated help marketing and sales teams design highly targeted campaigns, turning every conversation into a potential revenue moment.
Our financial services customers are already using Speech Analytics across investment advisory, insurance sales, and collections, gaining visibility they never had before and boosting sales team productivity by more than 30%, while reducing mis-selling risk and compliance-related claims by over 40%. As an early pioneer in this field, Vasvox delivers an end-to-end approach to transforming your contact center from a traditional Cost Center into a true Revenue Center. Contact us at info@vasvox.com or call +66 2 138 9199.
Investigators and analysts are overloaded with data volume and complexity. Finding the right information in time is difficult, and recruiting teams with the right skills can be slow and expensive. Meanwhile, threats keep evolving.
Traditional threat intelligence tools often require deep data science expertise and significant effort to craft the right queries – assuming the relevant data exists in the first place. This makes analysis slow, fragmented, and inefficient.
SpyCloud Cybercrime Analytics dramatically simplifies this. It delivers critical data in a format that is immediately usable for analysts and easily understood by decision-makers. SpyCloud acts as a “force multiplier”, revealing criminal behavior patterns, unlocking new perspectives, and enabling connections that make investigations more effective.
As a powerful SaaS platform, SpyCloud Investigations helps analysts and investigators merge digital exhaust and breach data into a clear view of the real identities behind cybercrime, fraud, and large-scale data breaches. This enables earlier disruption of attacks, better protection of people and organizations, and deep understanding of adversary TTPs (Tactics, Techniques, and Procedures) for more informed decisions.
Are you struggling with managing legacy recordings? Massive volumes of historical voice data in traditional systems cannot simply be discarded due to regulatory requirements and business-critical value. Our end-to-end professional services ensure both regulatory compliance and operational efficiency, supported by certified experts who guide you through every step of your transformation journey. Learn more about compliant evidence management at Compliance Recording & Speech Analytics .
Migrating to a new communication platform can be complex—especially when strict security requirements force organizations to operate multiple systems in parallel, driving up both cost and complexity. Instead of accepting these risks, adopting a SaaS (Software as a Service) model provides a smarter alternative by simplifying operations, reducing total cost of ownership, accelerating deployment, and optimizing resource utilization. Explore our platform at Cloud Contact Center .
Our professional services team specializes in analyzing and consolidating recording files from third-party solutions and standard formats such as WAV and MP3. This unified approach delivers a centralized compliance-grade view of all regulated recordings while simplifying migration to your preferred collaboration tools. With expert guidance on recording architecture and governance, your digital transformation becomes secure, seamless, and audit-ready. Discover our non-voice and messaging compliance architecture at Chat Recording & Messaging Compliance .
New digital tools have unlocked powerful capabilities such as remote work, but many organizations – especially in financial services – still rely on traditional models when possible. A hybrid model combines the best of both worlds: on-site expertise and work-from-anywhere flexibility, making future integration and transformation smoother and more efficient.
The COVID-19 pandemic fundamentally changed call center operations and customer expectations. Many contact centers faced agent shortages while call volumes surged because customers could not visit physical branches. Voice became the primary channel to access essential services.
In sectors such as banking and tourism, inbound volumes spiked dramatically. Contact centers responded by introducing IVR to categorize and prioritize calls, provide callback options, and route customers to the right specialists. Many organizations also expanded online FAQs to reduce repeat calls and improve self-service.
Looking ahead to 2024 and beyond, Self-Service and automation will continue to be key trends. By combining AI-driven CCaaS platforms such as Tendfor with Microsoft Teams and advanced recording & analytics from Vasvox, organizations can offer 24/7 access, reduce operational cost, and deliver a more consistent customer experience – while staying fully compliant.
On-Premise (On-Prem) refers to IT infrastructure deployed and operated within your own organization. You own and manage everything – administration, operations, and maintenance – which typically requires dedicated, highly skilled IT teams.
Cloud (On-Cloud) solutions are hosted on the internet, usually charged based on usage. They provide convenient access to applications and computing resources from anywhere, and allow you to scale storage and capacity as needed.
Hybrid solutions combine the strengths of both On-Premise and Cloud, ideal for organizations with large data volumes and complex requirements. On-Premise ensures strong data control and performance, while the Cloud adds agility and elasticity. Data can be synchronized across both environments to enable seamless workflows and advanced analytics.
Vasvox designs tailored IT architectures – On-Premise, On-Cloud, or Hybrid – to match your business, security, and regulatory needs. Whether you require full on-site control or prefer a cloud-first strategy, we help you adopt the right model and roadmap for your transformation.
The COVID-19 pandemic forced many organizations to enable Remote Work and Work from Home at speed – without compromising business continuity. Security, flexibility, and productivity became critical, and technologies such as video conferencing, cloud collaboration, and cloud-based data access played a central role.
For financial institutions, regulations around Compliance Recording and long-term archiving made this shift especially challenging. Historically, recording was limited to on-site environments, meaning that work-from-home operations could not be fully monitored. Some institutions were forced to reduce or suspend certain activities.
However, several leading banks in Thailand took a different path – migrating from legacy telephony to Microsoft Teams and deploying native Compliance Recording to meet both international standards and Thai PDPA requirements.
ASC Recording Solutions, delivered by Vasvox, enable secure, compliant recording of calls and meetings from home or the office, with support for global regulations such as MiFID II, GDPR, and PDPA. This allows organizations to maintain customer trust, remain compliant, and embrace remote work as a sustainable operating model.
Contact centers and communication-intensive organizations can leverage Thai Speech-to-Text to automatically convert calls into text. This reduces manual review effort and creates rich Customer Insights, improving customer experience, agent performance, and competitive differentiation.
For public sector and government agencies that must produce electronic meeting minutes, automated transcription helps staff capture and reuse content instantly, reducing repetitive typing and documentation work. It supports Thailand’s regulations for electronic meetings and fits naturally with remote sessions on Microsoft Teams or Zoom.
Sales, service, and field teams can combine Speech Analytics with Speech-to-Text to automatically generate summaries, track topics, and analyze trends, enabling data-driven decisions and more accurate forecasting.
In security and national defense, Voice-to-Text supports rapid detection of risk signals, fraud indicators, and policy violations, while providing a searchable record to support investigations and digital threat intelligence at both organizational and national levels.
* Ready-to-Use AI — No Model Training, No Data Exposure
Many organizations want AI but struggle with data science resourcing, high R&D costs, or concerns that customer data may be used to train global models. Vasvox takes a different approach — ready-to-use AI powered by pre-trained models deployed directly on your enterprise environment.
Today, AI is everywhere – in boardroom decks, conferences and vendor demos. It is marketed as a “must-have” for every bank, insurer, telecom operator and public sector agency: smarter decisions, automated insights, and better productivity. But there is a critical question that often gets ignored: what if the AI you choose is the wrong one for your data, your risk appetite, or your regulator?
When models are trained directly on sensitive customer recordings without clear governance, the consequences go far beyond a failed experiment. It can mean wasted budget, loss of customer trust, regulatory findings or even structural damage to the business. Who will be held accountable when a poorly configured model exposes private data, generates an unsuitable investment recommendation, or violates internal policy? For Chief Risk, Compliance, and Data Protection Officers, these are not academic questions – they are real exposure.
The goal is to drive business outcomes now, not to embark on multi-year model-building projects. In markets that change faster than a blink, speed is the competitive edge.
The integration of Microsoft Dynamics 365 and ASC Recording Insights enables Relationship Managers to record conversations, transcribe calls, and link them directly to customers and opportunities. This reduces investment disputes, increases transparency, and strengthens trust among High-Net-Worth clients.
From a governance perspective, recorded calls with transcripts mapped to activities or tickets give internal audit teams a faster way to verify investment recommendations, product suitability, and sales behaviors. This reduces manual evidence gathering across multiple systems and forms a Single Source of Truth for RM teams, Compliance, and Risk Management officers.
For data-driven organizations, transcripts can also feed into Scoring Models, Customer-Insights Platforms, NPS, or Churn Analytics in Dynamics or external data platforms, enabling more accurate and measurable decision-making.
As customers interact with your organization across contact centers, Microsoft Teams, branches, and digital channels, traditional MI dashboards and volume-based reports (AHT, SLA, handle time) are no longer enough. Regulated organizations need a customer journey timeline and a PDPA-ready evidence chain that can stand up to audits and regulatory reviews.
Data protection regulations such as PDPA, GDPR and industry-specific rules require more than high-level performance metrics. They demand answers to questions like: Who contacted the organization, when, through which channel, about what, handled by whom, and with what follow-up actions.
Vasvox solutions connect data from Tendfor Cloud Contact Center, ASC Recording Insights, ASC Neo, and SpyCloud to build a single view of both the Customer Journey Timeline and the underlying Evidence Chain, from first contact to final resolution.
This unified approach enables Compliance, Audit, Risk, MI, CX and Business teams to work from the same trusted dataset — answering regulatory questions and designing better customer experiences at the same time.
The Customer Journey Timeline & Evidence Chain concept is at the core of Vasvox’s solution design — helping organizations not only “pass compliance checks,” but also turn communication data into a long-term strategic asset.
From enterprise AI to personal AI. For years, Speech Analytics and Compliance Recording have been used mainly by enterprises and regulated entities – supporting contact centers, risk management, service quality, and legal compliance under PDPA, GDPR, and other global frameworks. These technologies help organizations operate with transparency, accountability, and competitive strength.
Personal AI – your assistant behind each phone number. Today, AI is emerging in everyday life, attached to home numbers (02) and mobile numbers (08) as a unique Digital Identity for each person. Personal AI can filter unwanted calls, transcribe conversations, detect suspicious transactions, and act as a trusted assistant that manages appointments and protects personal data.
The future starts now. When every phone number = a digital identity, AI becomes a companion that supports you in both business and daily life. Whether you want to unlock new value in your organization or improve quality of life, AI will connect confidence, efficiency, and security across all communication channels. If you would like to explore this future with us, visit Vasvox.com – Bringing AI to Business & Life.
In a digital world that changes at high speed, one thing remains at the heart of every successful solution: User Experience (UX). It is the bridge between powerful technology and real human outcomes. We pay attention to every interaction – from elegant, intuitive mobile apps to engaging, seamless web experiences – to ensure that technology feels natural and valuable.
“User Experience Leads Technology” is not just a slogan for us; it is a design principle. We build modern solutions that are simple to use, so that users feel in control and organizations see real adoption. UX is not an add-on – it is the core of innovation.
Every solution and every product we deliver is crafted to provide the best possible experience – from onboarding to long-term support. Our mission is to make technology truly serve people, not the other way around.
Discover how user-led innovation with Vasvox can drive lasting success and create experiences that your users will remember.
Share your business case with us. Whether you are exploring Compliance Recording, Cloud Contact Center,
Speech Analytics, or Cybercrime Analytics, the Vasvox team is ready to be your thinking partner and trusted advisor.
We believe in sustainable growth – combining robust technology with a deep understanding of real user experience.
Get in touch at
info@vasvox.com
or leave us a message via the
Contact
page, and let’s co-design the right approach for your business case.
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