We design our services to cover the full lifecycle – from assessment and architecture design, integration with your existing landscape, and enterprise-grade security & compliance, all the way to managed operations so your teams can focus on the business.
We start by assessing your current environment – Telephony, Contact Center, Microsoft Teams, CRM, and core applications – together with regulatory requirements such as PDPA, internal policies, and industry guidelines. From there, we design a target architecture that balances On-Premises, Cloud, and Hybrid models, with a clear migration roadmap and minimal user disruption.
We integrate Vasvox core solutions – ASC Recording Insights, ASC Neo, Cloud Contact Center (Tendfor for Microsoft Teams), Speech Analytics, and Cybercrime Analytics – with your existing platforms such as Core Banking, Contact Center solutions, Microsoft Teams, and CRM systems like Dynamics 365. Recordings, transcripts, and interaction metadata become seamlessly available across your ecosystem instead of living in silos.
We establish a strong security and data governance foundation: multi-layer encryption, detailed logging aligned with local regulations, Bring Your Own Key (BYOK) and Bring Your Own Storage (BYOS), secure integration with Microsoft Entra ID, and role-based access control. This ensures your recording and analytics platforms are audit-ready and aligned with internal and external compliance expectations.
Our team can operate your platform as a managed service: monitoring, health checks, policy tuning, SLA tracking, periodic reporting, and enablement workshops for your users and compliance teams. The goal is not only to keep the system “up and running”, but to continuously improve how it supports your risk, compliance, and customer experience strategy.
Tailored consulting services for large enterprises and regulated organizations — covering architecture assessment, migration roadmap design, compliance readiness, and enterprise-grade project delivery.
Vasvox solutions are designed for regulated organizations – including financial institutions, capital markets, insurance, telecom operators, and government agencies – with enterprise-grade security and end-to-end data governance built in from day one.
Vasvox is not just another cloud service – it is a security-first platform built for regulated industries that must prove compliance every day.
TRUSTED BY REGULATED INDUSTRIES
Vasvox works with highly regulated organizations in banking, capital markets, insurance, telecommunications, and government. We do not only deliver technology, but also real experience in designing secure, transparent, and fully auditable architectures aligned with PDPA, GDPR, MiFID II, Dodd-Frank and internal governance policies.
Case Study – Banking
A regulated financial institution needed to record High-Net-Worth investment advisory calls and demonstrate Suitability, KYC, and AML compliance on demand. Vasvox designed a Microsoft Teams Compliance Recording solution that captures audio and transcripts, then links them automatically to the bank's CRM.
Case Study – Contact Center
A national contact center provider wanted to improve service quality while enforcing Script, PDPA and internal policies in a single platform. Vasvox delivered Thai Speech Analytics to analyze every conversation, detect critical keywords, sentiment, and script adherence automatically.
Case Study – Government / Public Safety
A public sector agency handling emergency and citizen services needed to record all interactions as legal evidence, audit trail, and service quality input. We designed an On-Premise / Hybrid architecture hosted in local data centers, with strict Role-Based Access Control for sensitive recordings.
“The Vasvox team understands business language, legal language, and system language. That's why our Compliance Recording project went live smoothly – not just on paper.”
— Chief Risk Officer (CRO), Leading Financial Institution in Thailand
“We now get both PDPA-grade evidence and business insights from the same voice data. Our recording platform has turned from a pure cost into a strategic data asset.”
— Head of Contact Center, Financial Services Provider
AI-powered technology that transforms customer conversations into actionable insights. We extract meaning from large volumes of call recordings using Speech-to-Text and advanced analytics—especially for Thai language—to uncover trends, risks, and opportunities that matter for your business.
Tendfor Cloud Contact Center for Microsoft Teams delivers the reliability, security, and flexibility that modern omni-channel contact centers expect. It allows you to integrate back-end systems and the latest technologies into your agents’ workflows while leveraging the full power of Microsoft Teams.
An AI platform designed for Compliance, Risk, and Contact Center teams to verify Policy, KYC/AML, Suitability, and PDPA across all communication channels — Voice, Chat, Messaging, and Meetings. Powered by Azure OpenAI, the system securely stores Evidence and ensures that customer data is never used to train any model (No Customer Data Training).
After years of continuous effort, our Speech-to-Text engine fully supports Thai language in real-world production environments. Combined with Data Analytics, we can accurately extract insights from massive volumes of conversations, transforming unstructured audio into structured intelligence.
Our Speech Analytics solution is highly flexible and can integrate with your existing platforms without forcing a rip-and-replace project. Whether you prefer On-Premises, Cloud, or Hybrid deployment, we tailor the architecture to your business and compliance requirements.
For organizations with legacy recording systems, migration can be as simple as exporting audio in standard formats and ingesting them into our platform. Automated Scheduling Scripts can handle large batch processing without manual effort. We also provide advisory services to help you design the right use cases—whether you focus on operational efficiency, quality assurance, or transforming your call center from a traditional Cost Center into a true Revenue Center.
Cloud technologies are now mainstream because they bring agility, scalability, and operational efficiency. Many organizations are moving from traditional on-premises IT to cloud-based platforms to stay competitive in a fast-changing digital world. One of the most impactful cloud models is Platform as a Service (PaaS), which removes infrastructure complexity and accelerates innovation.
A Cloud Contact Center or Contact Center as a Service (CCaaS) is one of the key PaaS-based solutions. It combines core capabilities such as Private Automatic Branch Exchange (PABX), Automatic Call Distributors (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), IP Phones, Softphones, and Auto Call Back—delivered from a single, integrated platform that can scale with your business.
The global shift to remote work during COVID-19 accelerated digital transformation in contact centers. Customer expectations have also changed: they now demand fast, high-quality service from anywhere and across any channel. With CCaaS, you can meet these expectations, empower agents to work from any location, and create a modern, resilient customer engagement platform.
While digital technologies make life more convenient, they also create new opportunities for cybercriminals. The global cost of cybercrime is measured in trillions of US dollars each year, and countries like Thailand face growing challenges with online scams and fraud affecting everyday citizens and enterprises alike.
Cybercrime Analytics (C2A) introduces a proactive way to tackle this problem. By collecting data from the internet and the darknet and applying advanced AI analytics, we turn complex digital artifacts into understandable intelligence. Security teams can identify compromised identities earlier, detect fraud patterns, and act before attackers succeed.
The outcome is a transformation of massive, unstructured data—such as malware logs and breach dumps—into actionable information that can be used by your security operations. This strengthens your cyber defense posture, reduces the impact of attacks, and protects your data, employees, and customers.
In a world where cyber threats are becoming more sophisticated every day, Cybercrime Analytics provides the intelligence layer you need to stay ahead of attackers and safeguard your digital ecosystem.
Modernize your IT Infrastructure with tailored Cloud Services and Hybrid IT Solutions that are designed for performance, reliability, and compliance. We help you deploy and optimize workloads on Thai-based cloud platforms as well as regional environments, ensuring your systems stay up and running smoothly.
With more than 10 years of experience in voice technologies, our engineering team is highly skilled in TDM telephony, Voice over IP (VoIP), and modern Contact Center platforms. We specialize in Omni-Channel Recording, custom software development, API Integration, and Cybersecurity Solutions that align with global and local Compliance requirements.
We provide comprehensive IT Support Services for organizations across Thailand and Southeast Asia, including both On-Site and Remote Support. Our goal is to keep your IT infrastructure running at peak efficiency, while our experts are ready to advise, implement, tune, and troubleshoot as your strategic technology partner.
Penetration Testing (Pentest) is a critical element of any serious Cybersecurity program. It is designed to identify vulnerabilities and misconfigurations that attackers could exploit. Our expert teams simulate real-world attacks and deliver clear, actionable reports so you understand both the technical risks and business impact.
We support multiple testing approaches, including External Testing of internet-facing assets, Internal Testing to emulate insider or lateral movement threats, Blind Testing with limited information, Double-Blind Testing where internal teams are not notified in advance, and Targeted Testing where our experts and your security staff work closely together to simulate realistic attack scenarios.
Vasvox also provides experienced Red Team and Blue Team services with more than 20 years of combined expertise. Red Teams emulate adversaries and test defenses, while Blue Teams focus on detection and response. Together, they help you build a more resilient security posture. We also offer cybersecurity awareness training to improve the human layer of defense across your organization.
Don’t wait for a real incident to discover your weaknesses. Contact us at +66 2 138 9199 to discuss how we can strengthen your organization’s security for long-term stability and growth.
Customer service is now delivered across many channels—mobile calls, fixed-line calls, chat, video meetings, and platforms such as Microsoft Teams. This creates a complex communications landscape, especially for regulated industries where every interaction may need to be captured and retained.
To keep up with this change, recording must evolve from simple voice logging to a truly omni-channel approach, with all data centralized in a single system and tightly integrated with your CRM. This enables you to reconstruct full interaction histories, maintain a complete audit trail, and deliver better service quality and compliance reporting.
Our Omni-Channel Compliance Recording Solutions can capture voice calls, mobile conversations, chats, video meetings in Microsoft Teams, screen sharing, and even interactions on LINE social media platforms. Playback is seamless across channels, and every transaction is linked to a comprehensive Audit Trail. The solution is designed for stringent regulatory frameworks, making it ideal for financial institutions, banks, and other organizations with high security and compliance demands.
Unlock a new level of performance with a Contact Center Telephony System purpose-built to handle high-volume, high-value customer interactions. Our telephony platform is not just a dial tone—it is the foundation of your customer experience, designed to create strong, long-term relationships.
With flexible configuration options and modern features, our Contact Center Solutions help you deliver consistent, high-quality service. Your call center can evolve into an Intelligent Contact Center that manages voice, data, and workflows in one coherent environment.
We provide comprehensive PBX capabilities and user-friendly reporting tools that can be tailored to your business needs. Whether your communication requirements are simple or complex, the platform is designed for stability, scalability, and security.
If you are looking for a telephony system that is easy to use, customizable, and ready to grow with your organization, the Vasvox Contact Center Phone System is the solution to start with. Create a powerful and differentiated customer experience today.
In a highly competitive digital world, strong partnerships are essential to deliver best-in-class solutions for customers. Through our collaborations with leading technology vendors and local partners, we bring together domain expertise, proven platforms, and localized know-how. Let’s work together to design and deliver outstanding solutions that take your business to the next level. Contact us today to explore how Vasvox can support your transformation journey.
Whether you're starting with a small pilot or architecting a full-scale enterprise rollout, the Vasvox team can help align your technical design, regulatory requirements, and measurable business outcomes.
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