Tendfor Contact Center & Attendant Console is a modern, Teams-native cloud solution designed for organizations that want to run their customer engagement fully on the Microsoft stack. By building on Microsoft Teams and Azure, Tendfor helps you unlock the full value of your existing Microsoft investments – from security and compliance to global telephony and collaboration – and deliver a consistent, reliable customer experience.
With full Omni-Channel capabilities, Tendfor enables your agents to serve customers across voice, chat, email, video and Microsoft Teams – all in a single, unified interface. This reduces context switching, shortens handling times and makes it easier to orchestrate customer journeys across channels without additional legacy infrastructure.
Together with Vasvox expertise in Voice Intelligence & Compliance Recording, Tendfor becomes a trusted foundation for outstanding Customer Experience. You can seamlessly integrate data, communication channels and workflows inside your Microsoft environment, improving operational efficiency while keeping your agents and customers within a familiar, secure ecosystem.
Built to work directly inside Microsoft Teams, giving agents, supervisors and receptionists a seamless experience without switching between multiple applications.
Maximize your existing Microsoft 365 and Azure investments with a single platform for unified communications and customer service, fully aligned with Microsoft best practices.
Omni-channel, inbound and outbound, IVR, recording, automation, AI/ML and IoT integrations – brought together in one modern, cloud-native contact center stack.
Design sophisticated call flows and integrations with low-code tools. Build your own services and connect CRM, ticketing and business systems using visual workflow designers.
Take advantage of cloud elasticity and global availability. Scale from small teams to enterprise-grade operations with consumption-based, OPEX-friendly models.
Choose between subscription and usage-based models, named or concurrent agent licensing, and phased rollout options to match your financial and operational strategy.
Increase agent productivity by handling all customer interactions in a single pane of glass – voice, chat, email, social and more – without losing context.
Bring cognitive services, bots, Power BI dashboards and CRM data into one unified desktop, giving agents everything they need in one place.
Built for regulated industries, with strong alignment to enterprise security, privacy and compliance requirements when deployed on Microsoft Azure and Microsoft 365.
Boost efficiency and strengthen customer relationships by making the most of your existing Microsoft stack. Vasvox and Tendfor help you streamline processes, improve operational KPIs and create smooth end-to-end interactions across every touchpoint. By staying inside the Microsoft ecosystem, your investments become more valuable and your employees work within tools they already know and trust.
Tendfor is deeply integrated with Microsoft Teams to support true omni-channel communication. Customers can reach your organization anytime, from anywhere, using voice, video or messaging, while agents see the full interaction context in one interface. This makes routing smarter, collaboration faster and customer journeys more consistent.
Real-time and historical reporting and analytics help decision-makers understand performance at a glance. With data-driven insights you can continuously optimize staffing, routing policies and service levels – turning your contact center into a strategic asset that drives growth and competitive advantage.
Tendfor for Microsoft Teams
Tendfor is designed to elevate your customer engagement by extending Microsoft Teams with enterprise-grade contact center and attendant console capabilities. Focusing on customer satisfaction, agent productivity and operational simplicity, Tendfor turns Teams into a complete voice and omni-channel platform – without the need for a separate legacy PBX or standalone contact center stack.
Vasvox, Tendfor and ASC Recording Insights together address industries that rely heavily on contact centers and IT – including finance, insurance, telecom, utilities, logistics and public sector. Key decision makers are typically C-level executives, heads of customer operations and IT leaders. While agents and customers are the end-users, purchase decisions are driven by those who own the Microsoft Teams roadmap, the Azure strategy and the compliance agenda.
Many organizations struggle with high costs and complexity from fragmented UC/CC platforms and aging infrastructure. They need to consolidate technologies, reduce upgrade and maintenance overhead, and accelerate employee onboarding/offboarding. At the same time they require omni-channel, IVR and outbound capabilities with predictable costs – but face internal skills gaps and limited IT resources.
The ideal customers are enterprises already using Microsoft Teams Phone who want richer contact center capabilities without adding a separate legacy platform. Typical environments include 100+ agents or knowledge workers using Teams-based Contact Center, Service Desk, Global Help Desk or Customer Support. These organizations often run Dynamics 365 together with SAP C4C, Salesforce, Bullhorn, ServiceNow or other CRMs, and are exploring Virtual Agents, web chat and unified presence to create a truly connected communication experience.
Communications Routing Effectiveness – Tendfor empowers flexible, secure and intelligent omni-channel contact centers. It connects front office and back office, enabling agents to reach experts quickly, shorten resolution times and keep every interaction aligned with business rules and SLAs.
CRM Productivity – Whether you run a standalone contact center client or integrate directly with Dynamics 365, Salesforce, ServiceNow or Microsoft Teams via web agents, Tendfor gives you full access to cloud-based omni-channel capabilities from a single desktop. Embedded CTI and screen-pop features minimize clicks and manual data entry.
Reception & switchboard – Rich receptionist features such as attended transfers, notes, callback reminders, queue management and calendar visibility are available directly inside Microsoft Teams. Tendfor turns Teams into a professional attendant console, giving front-desk teams the tools they need to manage high interaction volumes with ease.
A Cloud Contact Center is a customer service platform delivered from the cloud instead of on-premises infrastructure. It automatically routes interactions to the right agents, supports multiple channels such as voice, email, live chat and social media, and makes it possible to serve customers from anywhere – including remote and hybrid work scenarios.
Key capabilities include recording and quality monitoring, deep integration with CRM systems for real-time customer data, and rich analytics. Dashboards and reports give leaders a complete view of performance, from SLA adherence and queue health to customer experience metrics such as NPS and CSAT.
The main benefits are flexibility and cost-efficiency: you can scale resources up or down based on demand, reduce capital expenditure on hardware, and support distributed workforces without sacrificing control or security. With built-in security and compliance features, a cloud contact center becomes a powerful foundation for modern, trusted customer service in the digital era.
Tendfor runs entirely in Microsoft Azure and uses your own Microsoft 365 tenant as the core of the solution. Configuration and data can be stored in Azure SQL and SharePoint within your tenant, giving your IT and security teams full control over where data resides and how it is protected.
Secure web portals and role-based access make it easy for administrators and contact center managers to manage queues, routing rules and users without requiring deep Teams or telephony expertise. Automated deployment and standardized templates ensure a consistent and reliable setup across environments.
By leveraging Azure’s multi-region capabilities, Tendfor provides high availability and business continuity options that match enterprise expectations. This means your customer-facing services remain accessible and resilient – even in the face of regional outages or unexpected surges in demand.