Frequently Asked Questions (FAQ)
about Vasvox Solutions

A curated list of common questions about Thai Speech Analytics, Compliance Recording, Cloud Contact Center, Microsoft Teams integration and PDPA/Compliance – in one place.

If you don’t find your question here, feel free to contact us at info@vasvox.com or use the form on our Contact page.

Browse FAQs by Topic

For easier navigation, we grouped questions into topics such as Solutions, Analytics & Recording, PDPA & Compliance, and Deployment, Pricing & Support.

Solutions & Product Overview
Speech Analytics & Recording
PDPA & Compliance
Deployment, Pricing & Support

Section 1 – Solutions & Product Overview

Understand who Vasvox is, what we specialise in and which types of organisations benefit most from our solutions.

Vasvox is a specialist in Thai Speech Analytics, Omni-Channel Compliance Recording and Cloud Contact Center solutions for organisations in Thailand and the APAC region – especially those operating under strict regulatory oversight such as banks, financial institutions, insurance companies, telecom operators and government agencies.

Our key strength is the combination of deep understanding in both technology (architecture, security, cloud, AI) and regulation (PDPA, GDPR and local regulations), allowing us to design solutions that truly work in the Thai context – not just in theory.
In short, our portfolio can be grouped into four main pillars:
  • ASC Neo & ASC Recording Insights – Enterprise and compliance-grade recording for voice, video and Microsoft Teams.
  • Thai Speech Analytics – Transcription and analytics for Thai conversations to improve service quality, sales performance and compliance.
  • Cloud Contact Center & Tendfor – Native Microsoft Teams Contact Center and advanced routing/orchestration.
  • Cybercrime Analytics & Identity Intelligence – Fraud, breach and digital identity intelligence in collaboration with global partners.
Our typical customers include:
  • Banks, securities firms, insurers and other financial institutions.
  • Telecom providers, contact centres and BPOs.
  • Government agencies, public safety organisations, emergency and hotline centres.
  • Medium to large enterprises with an in-house call centre or heavy use of Microsoft Teams for customer communications.
That said, we can still design a right-sized solution for organisations just starting their recording or Contact Center journey.
We are not a “do everything” integrator. We focus on Voice Intelligence & Compliance Solutions as our core.

Our team goes deep in recording, analytics and regulatory use cases. We speak the language of: architecture, security, operations, business and compliance. This means we help customers design from policy and process all the way down to the actual system and workflow – not just installing software and walking away.

Section 2 – Speech Analytics & Compliance Recording

Questions about Thai language accuracy, transcription, analytics and integration with existing systems.

Accuracy depends on several factors: microphone quality, background noise, accents, speaking style and domain-specific vocabulary.

In real-world deployments, we tune models to each customer’s domain – for example, financial terms, insurance jargon or technical language – which significantly improves results.

We strongly recommend starting with a POC using your own recordings, so you can evaluate quality on your actual use cases instead of demo data.
We support Thai as our primary focus, plus multiple foreign languages such as English, Chinese, Japanese, Korean and others.

We can also leverage machine translation to convert these into Thai for investigation or reporting purposes – ideal for emergency hotlines, Tourist Police or regional contact centres handling calls in multiple languages.
Not necessarily. In many cases you do not need to rip-and-replace. We can:
  • Integrate with an existing recorder where feasible.
  • Deploy ASC Neo/Recording Insights in parallel, connected to your PBX/Contact Center via SIP, trunk or export jobs.
  • Use only the analytics layer on top of existing audio files (.wav, .mp3) without touching your core platform.
This staged approach lowers risk and lets you modernise step by step.
We use ASC Recording Insights, a Microsoft-approved solution designed specifically for compliance recording on Teams.

Compared to Teams’ native “record meeting” function, Recording Insights offers:
  • Policy-based recording with enforced rules for regulated users and scenarios.
  • Comprehensive audit trails, role-based access and retention policies.
  • Compliance-grade encryption, security and governance aligned with regulators’ expectations.
  • Integration with Speech Analytics and compliance workflows for quality review and investigations.
Users can search through:
  • Metadata – phone number, user, date/time, channel, direction, etc.
  • Transcript & keywords – extracted via Speech-to-Text.
  • Tags and categories – such as complaint calls, sales calls, or high-risk conversations.
The interface is designed for fast search and investigation, and supports exporting evidence for further legal, compliance or audit processes.

Section 3 – PDPA & Compliance

Questions on personal data, data protection, regulatory requirements and how our solutions help you stay compliant.

We design with Privacy by Design principles:
  • Role-based access control so only authorised roles can access sensitive recordings and transcripts.
  • Comprehensive audit trails for access, playback, download and deletion of sensitive data.
  • Configurable retention policies by data type and regulation.
  • Encryption in transit and at rest aligned with international best practices.
In addition, we work with your DPO and legal teams to align policies, processes and system behaviour.
This depends on your regulator and internal policy:
  • We can design solutions where all data is stored in Thai data centres to meet local requirements.
  • For cloud services hosted abroad, we help assess risk, document data flows and ensure PDPA/GDPR alignment.
  • We support hybrid models – for example, sensitive recordings on-premise, AI/analytics services in the cloud.
We can define procedures and permissions to handle data subject requests properly:
  • Locate data by identity (phone number, customer ID, account details, etc.).
  • Record the legal basis, decision and actions taken for each request.
  • Delete or mask portions of data where the law allows, while preserving required evidence.
The exact design depends on your organisation’s PDPA policy; we typically work closely with the DPO and legal teams.
Some industries (e.g. life insurance, critical infrastructure contracts) require extremely long retention periods. We design architectures that support:
  • Tiered storage to optimise long-term cost for rarely accessed data.
  • Geo-redundancy and durability in case the primary data centre is lost or damaged.
  • Immutability and versioning to reduce risk of accidental or malicious deletion.
Exact details are tailored for each customer’s risk profile and regulatory obligations.

Section 4 – Deployment, Licensing, Pricing & Support

Questions about deployment models, project duration, licensing options and post go-live support.

We support three main models:
  • On-Premise – Everything runs in your own data centre; ideal for highly regulated or security-sensitive environments.
  • Cloud / SaaS – Subscription-based, faster to start and easier to scale.
  • Hybrid – Sensitive data stays on-premise or in-country, while AI/analytics and orchestration run in the cloud.
It depends on the scope and complexity:
  • POC / pilot projects can be done in a few weeks.
  • Enterprise-wide rollouts across multiple systems and departments may take several months.
We usually define a clear project plan and roadmap from day one so all stakeholders share the same expectations.
It varies by product and customer preference:
  • Most solutions are offered as subscription (SaaS / software maintenance) with annual fees.
  • For some components we can also design a CapEx-based project together with your preferred infrastructure/system integrator partners.
If you share your procurement model and budget constraints, we can propose a licensing structure that fits.
Yes. Vasvox has a local team in Thailand and works with trained system integrator partners. Our post go-live support typically includes:
  • Support levels and response/resolution times as defined in the SLA.
  • Multiple contact channels – ticketing, email and support hotline depending on the service level.
  • Software updates, security patches and continuous feature enhancements.
We usually recommend preparing:
  • Clear use cases (1–3 scenarios) – e.g. reduce complaints, improve QA, detect high-risk conversations.
  • Sample data – for example 50–200 real recordings (or as agreed) for analytics tests.
  • A core project team – typically Contact Center/Operations, IT, Compliance and/or the DPO.
Vasvox will then help design the POC scenario, KPIs and evaluation method so you can see measurable results in a realistic timeframe.

Still have questions?

If you have specific regulatory or technical requirements – for example Bank of Thailand, SEC, OIC or sector regulators – share your scenario with us and we can sketch a tailored solution outline for your organisation.

Send us your question Email info@vasvox.com