Welcome to Vasvox
End-to-end compliance for all communication types in Microsoft Teams with policy-based recording and natural AI-driven speech analytics.
Privacy by Design. Compliance by Default.
Harness powerful AI analytics and custom-built applications that are designed to work natively inside Microsoft Teams. Recording Insights enhances enterprise communication, collaboration, and decision-making with a seamless user experience for regulated workloads.
A frictionless user experience without a separate client application. Users are mapped via Azure Active Directory, and the solution integrates seamlessly with Dynamics 365, giving staff a single, modern workspace for compliant conversations and insights.
The solution can be deployed within a single day with minimal hardware footprint and low complexity. There is no keyword tuning required, and user onboarding is accelerated via Active Directory – so your compliance recording goes live in less than one day.
AI-powered transcription and translation based on Azure AI Services, supporting speech-to-text and language translation in more than 100 languages. This enables truly global collaboration, inclusive communication, and a unified understanding across borders.
A fully managed SaaS solution, suitable for small businesses up to large regulated enterprises. Users are provisioned via Azure AD, integrated with Dynamics 365, and operated on a modern cloud-native architecture that scales with your growth.
Protect your business wherever people work. Recording Insights supports all Teams Phone options – Microsoft Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile – delivering compliant recording across your entire calling footprint.
Recording & archiving of all media in Microsoft Teams – including voice calls, chat messages, video meetings, and screen sharing. Every interaction is captured securely, forming a complete and auditable trail of communication.
Hosted on Microsoft Azure with dual encryption and regional redundancy for business continuity. Transactions can be consumed through MACC (Microsoft Azure Consumption Commitment) via Azure Marketplace to align with your cloud strategy.
Designed to meet stringent regulatory requirements with recording and retention policies aligned to global standards such as MiFID II, Dodd-Frank, HIPAA, PCI-DSS, GDPR, PDPA and other industry-specific frameworks – helping you prove compliance at any time.
Hybrid Transition
ASC Recording Insights works hand-in-hand with ASC Neo, enabling a smooth transition from on-premise to cloud-native recording. No disruption. No big bang. Just a seamless hybrid compliance architecture that evolves with your organization.
Whether your recordings stay on-prem with Neo or move to the cloud with Recording Insights, compliance officers can search and replay from a unified interface. No more switching tools or juggling multiple archives.
Keep sensitive workloads or regulated channels on-prem, while shifting Teams, Contact Center, or new business units to the cloud. Neo and Recording Insights operate as one ecosystem, ensuring encrypted transport, policy alignment, and PDPA-ready audit trails.
Move workloads in phases: line groups, departments, channels, or business units. No downtime, no compliance gaps. Neo continues capturing on-prem audio while Recording Insights expands cloud compliance capabilities at your pace.
With Recording Insights and Neo working together, your journey from on-prem to hybrid to cloud-native recording becomes smooth, secure and fully compliant with PDPA.
Process
Moving to a new collaboration platform while maintaining compliance can be complex, often involving multiple legacy systems, additional cost, and delays. Instead of increasing this burden, we help you design a strategy to leverage a modern SaaS recording platform that consolidates requirements and simplifies operations.
We help you consolidate recording environments, bringing disparate systems and data into a unified compliance architecture – so your digital transformation becomes a controlled, auditable, and future-ready change.
Our professional services team has deep experience integrating and analyzing recordings from common third-party systems and standard formats such as WAV and MP3. We ensure that legacy recordings remain accessible and compliant in your new platform.
You gain a single, consolidated view of all recordings relevant to compliance, with a smooth transition from legacy platforms to your chosen collaboration tools and ASC Recording Insights.
Compliance Recording Insights – Omni-Channel Recording with Transcription and Analytics is designed to help organizations meet regulatory and security requirements with confidence, while elevating customer experience beyond traditional recording solutions. The platform combines omni-channel recording across voice and digital interactions with advanced transcription and AI-powered analytics, enabling organizations to protect sensitive information, maintain full compliance, and transform conversations into actionable business insights. Suitable for organizations of all sizes and industries, Compliance Recording Insights supports higher service quality, stronger governance, and data-driven decision-making.
Recording Insights allows you to capture and decode all communications on Microsoft Teams with ease. You can analyze sentiment and emotion in speech using Sentiment Analysis, and translate conversations into more than 60 languages with a single click. The built-in Compliance Policy Engine automatically evaluates interactions against pre-defined regulatory policies.
Our Compliance Recording solution, ASC Recording Insights, securely records communications from Microsoft Teams, RingCentral, and Zoom. It is Microsoft-certified, cloud-native, and hosted on Microsoft Azure – delivering full integration with your collaboration ecosystem.
The platform supports recording of voice, meetings, video, chat, and screen sharing, enriched by Microsoft Cognitive Services for transcription, analytics, and deep interpretation of communications.
With comprehensive communication records, you can be confident that no critical interaction is lost. Conversations become searchable, reviewable, and auditable, while AI-driven insights help you extract value from every call, improve decision-making, increase productivity, and support multi-language collaboration.
Many organizations already have recording systems, but most are only “Multi-Channel Recorders” that capture data separately from PBX systems, mobile carriers, contact centers, or online meetings — without a unified policy, audit trail, or customer timeline across channels.
When disputes, regulatory checks, or legal reviews occur, teams must gather evidence from multiple systems: PBX logs, contact center interactions, Teams meetings, CRM tickets, and mobile call archives. This results in fragmented investigations, longer turnaround time, and higher compliance risk — especially under MiFID II, Dodd-Frank, FINRA, GDPR, PDPA and sector-specific governance.
ASC Recording Insights addresses these limitations by integrating with ASC Neo and Tendfor Cloud Contact Center, forming a unified Omni-Channel Compliance Recording Platform with centralized policy enforcement, shared data lake, and a complete end-to-end communication timeline.
When Recording Insights works together with Neo and Tendfor, the organization gains more than call recording — it gains a Unified Omni-Channel Evidence & Intelligence Platform designed for compliance, analytics, and secure enterprise collaboration.
This diagram summarizes how ASC Recording Insights stores and manages recordings within Microsoft Azure and Microsoft 365 – emphasizing maximum security for voice, video, and metadata. The platform supports flexible export and transfer of data, whether to on-premises storage or other subscribed clouds, with multiple encryption options to ensure compliance and data protection.
Encrypted data flows seamlessly from Microsoft 365 Blob Storage into corporate storage or external cloud environments through ASC Neo Recording. This enables organizations to manage data end-to-end in line with global regulations such as GDPR, PDPA, and industry-specific mandates.
By integrating ASC’s infrastructure with Microsoft Azure and Microsoft 365, the solution delivers security, flexibility, and performance to organizations of all sizes – ideal for businesses that need future-proof Compliance Recording and Secure Data Management.
Maintaining regulatory compliance for customer communications is critical for every organization – especially in highly regulated industries. Built-in recording from standard UCaaS platforms is often not enough. ASC Recording Insights was engineered as a specialized, end-to-end compliance recording solution to ensure every interaction can be captured, stored, and reviewed in line with regulations.
In an environment where compliance requirements are tightening and penalties for non-compliance are rising, failing to meet obligations can lead to significant fines and reputational damage. With Recording Insights, organizations can record, retain, and analyze customer interactions according to legal and industry standards using advanced, configurable technology.
At the same time, Recording Insights turns your communications into high-value intelligence through transcription, translation, and analytics for voice, video, and chat, powered by Microsoft Cognitive Services. Compliance risks can be detected and flagged in near real time, without relying solely on manual checks – giving your organization confidence and readiness for regulatory change.
Zero Trust design • Encryption • Audit Trail • AI without customer training
You should not overlook dedicated compliance recording services for frameworks such as Dodd-Frank, MiFID II, PCI-DSS, and HIPAA. In regulated industries, recording communications is not optional – it is a core requirement. Our solution is designed for modern communication environments and supports compliance in finance, healthcare, and other heavily regulated sectors.
Every interaction is captured and analyzed using AI analytics, helping organizations comply with regulatory standards while creating rich digital evidence. This elevates trust, transparency, and auditability – making it easier to demonstrate adherence to global standards and pass inspections with confidence.
With our Compliance toolset, you no longer need to fear non-compliance. Non-compliance is extremely expensive – both financially and reputationally. Our solution helps you mitigate that risk effectively, protecting your business and your customers’ trust in the long run.
If your organization is just beginning to explore compliance-grade voice and communications recording, we recommend starting with Compliance Recording 101 to understand the core concepts, relevant regulations, and the essential checklist before launching a real project. If you are planning to prepare a TOR or draft project requirements, we have summarized key concepts and practical sample clauses in the article Guideline for Drafting TOR for Recording & Compliance Systems
One of the most common questions from C-level executives is: “Will my customer data be used to train AI models?” or “Could insights from our conversations leak to competitors?” The short answer: No — Recording Insights does not require training models using your customer data.
Our architecture leverages pre-trained enterprise-grade models powered by platforms such as Microsoft Azure AI / Azure OpenAI, deployed across Azure, AWS, Hybrid, or Local Cloud environments. Speech, transcripts, and metadata remain under the organization’s control — not mixed into global training datasets.
The approach is Safe & Fast AI — instead of building and training models (which increases cost, delay, and data exposure), organizations can operate AI on their existing Azure / AWS / Hybrid stack with immediate impact, supported by Compliance, Security, and Logging designed for auditability.
The outcome: executives can confidently deploy AI for compliance monitoring, quality assurance, risk signals, and analytics without trading speed for data privacy.
Our platform delivers enterprise-grade Compliance and Security, following Microsoft’s global-scale strategy on Azure Infrastructure, with integrated Cognitive Services for AI and Dynamics 365 for business applications. It supports BYOK (Bring Your Own Key), BYOS (Bring Your Own Storage), flexible recording, archiving, and analytics, as well as hybrid and on-premise models. Additional options include TDM recording and cost-effective add-ons for Zoom and RingCentral – backed by local pre-sales support.
The solution integrates tightly with Dynamics 365, giving you full control of compliance recording. You can initiate recording directly from Dynamics and associate it with entities such as opportunities, accounts, or contacts. All recording information appears in the timeline with transcriptions, metadata, compliance records, and direct playback links from Recording Insights. Advanced analytics classify conversations by topic, highlight compliance risks, and reveal upsell or cross-sell opportunities – turning every interaction into a rich data point.
Migrating to a new communication platform can be challenging, particularly when multiple systems must be kept for regulatory purposes. Our professional services team has extensive experience in integrating legacy recordings from third-party systems and standard file formats such as WAV and MP3. This ensures a smooth migration from your existing platforms to Recording Insights or your preferred collaboration tools, while building a centralized, compliance-ready view of all relevant recordings.
The healthcare sector is one of the most complex and tightly regulated industries in the world. Improving patient care standards requires tools that can accurately, securely, and efficiently record and analyze communications between medical professionals and patients. ASC Recording Insights plays a critical role in elevating healthcare operations by enabling end-to-end storage and analysis of communication data in full compliance with HIPAA and other international regulatory standards.
With ASC Recording Insights , healthcare organizations can ensure that patient data is protected at the highest technical and procedural security levels. The platform supports encryption, role-based access control, and full (Audit Trail) for every access and interaction, transforming regulatory compliance from a burden into a secure and seamless part of daily hospital operations.
Beyond compliance, the platform also unlocks deep conversational insights through Speech Analytics, empowering medical teams to improve patient care planning, reduce miscommunication, enhance clinical coordination, and significantly elevate the quality of communication across every stage of medical treatment. ( View healthcare communication quality use cases )
For Relationship Managers, Private Bankers, and financial advisors, every client conversation represents both a business opportunity and a compliance risk. With Recording Insights × Dynamics 365, call recording, transcription, and CRM association can be executed directly within a single interface.
Example: A Relationship Manager calls a high-net-worth client to review portfolio updates. The call is recorded via Dynamics 365 and automatically linked to the relevant Opportunity. When questions arise later—“What exactly was agreed?”—both the RM and compliance team can retrieve and replay the call instantly, reducing disputes and strengthening client trust.
For financial institutions, having recordings tied directly to CRM records enables internal audit teams to verify recommendations, identify conduct risks, and assess sales suitability more efficiently. Instead of gathering evidence across multiple systems, teams gain a single source of truth for audit trails, dispute resolution, and regulatory review.
From an IT and security perspective, sensitive voice data remains stored in Recording Insights with full encryption and access control while Dynamics 365 stores only contextual metadata. This architecture supports PDPA, GDPR, Data Residency requirements, and enterprise policies, ensuring compliance without compromising data governance. View Dynamics 365 Integration Details
In many organizations, Quality Monitoring (QM) is still based on listening to only 1–3% of all conversations. Supervisors spend a lot of time searching for recordings, filling in evaluation forms, and dealing with spreadsheets — which leads to a fragmented view of quality and a high chance of missing critical Compliance risks.
With Auto QM / AI QM powered by ASC Recording Insights, the QM process evolves from a manual, sample-based approach into an automated, data-driven model. Speech Analytics, Transcription, and the AI Policy Engine work together to continuously evaluate conversations across dimensions such as script adherence, compliance checks, empathy and tone, handling time, and any other business- or risk-related topics you define.
Instead of supervisors “hunting” for good or bad calls one by one, the system automatically surfaces the interactions that matter most — for example calls with complaints, high-risk keywords, policy violations, or unusually negative sentiment. This allows the team to focus their time on coaching, feedback, and continuous improvement rather than manual call selection and administration.
For regulated industries such as banking, insurance, securities, telecom, and healthcare, having AI QM monitoring close to 100% of interactions dramatically reduces the risk that a critical conversation slips through the cracks. It helps you detect behavioral issues earlier, deliver a more consistent customer experience, and align Compliance, QA, and Training around the same set of facts and insights. More>>
Native recording in Microsoft Teams is designed primarily for collaboration and productivity,
not as a full Compliance Recording Platform for regulated organisations.
This is one of the most common questions we receive from IT and business teams. The key answer is that regulatory requirements such as MiFID II, Dodd-Frank, FCA, FINRA, PCI-DSS, HIPAA, and GDPR/PDPA expect far more than just “having an audio file stored somewhere”.
Solutions like ASC Recording Insights integrate natively with Microsoft Teams and add the missing layers required for compliance – including policy-based capture, segregation of duties, dedicated Compliance access, audit trails, and advanced search and case handling.
The result is a system that can produce audit-ready digital evidence on demand, reducing investigation time, improving transparency, and strengthening governance and consumer trust— all of which are critical for regulated enterprises operating under international scrutiny.
If your organization is using Microsoft Teams as a primary communication platform – for Meetings, Teams Phone, Teams Phone Mobile, or Chat – we can help you design a Teams Compliance Recording architecture tightly integrated with ASC Recording Insights.
It supports all Teams Phone modes – Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile – covering voice, chat, video, and screen sharing under a single policy framework, while maintaining a complete evidence chain aligned with PDPA and global regulations.
This architecture not only enables compliant recording, but also helps reduce operational and regulatory risks caused by manual, user-triggered recordings. With policy-based capture, recording is enforced automatically based on role, department, device type, or communication channel—ensuring that every interaction that must be recorded is captured without relying on end-users to click “Record”.
ASC Recording Insights also delivers evidence-grade digital records with full audit trails, tamper-resistant integrity, and chain-of-custody controls that meet regulatory expectations under MiFID II, FINRA, FCA, Dodd-Frank, and additional privacy frameworks such as GDPR, PDPA, PCI-DSS, and HIPAA. This makes the solution suitable for highly regulated environments including financial institutions, government entities, contact centers, and regulatory complaint management teams.
For organisations that require deeper insights, recordings can be integrated with the AI Compliance Policy Engine, enabling automatic detection of risk patterns such as Insider Trading signals, High-risk Sales Phrases, Sensitive Data Exposure, and Mis-selling behaviors. This transforms compliance from selective sampling into proactive, full-coverage AI-driven monitoring.
Learn more about Teams Compliance Thailand Talk to a Teams Compliance SpecialistMicrosoft Teams Compliance Recording is a solution designed to capture all types of communications on Teams—voice, video, chat, and screen sharing—while meeting PDPA, GDPR, MiFID II, and other regulatory requirements. ASC Recording Insights operates as a cloud-native solution on Microsoft Azure with full encryption, audit trail, and evidence-grade controls.
This solution is ideal for organizations that must record communications for audit, compliance, and safety—such as banks, capital markets, government agencies, customer service centers, insurance companies, healthcare organizations, and enterprises that require a hybrid architecture to move to the cloud with zero downtime.
Microsoft Teams’ built-in recording is designed for collaboration, not regulatory compliance. It does not provide policy-based capture, compliance-grade audit trails, role-based access control, or legally defensible retention. ASC Recording Insights fills this gap by providing “verifiable digital evidence” that meets strict regulatory standards.
The solution runs on Microsoft Azure and supports data residency requirements based on organizational policy. All voice, video, chat, and metadata are encrypted both in transit and at rest, with complete audit trail logs detailing who accessed what, when, and how. This ensures full compliance with PDPA, GDPR, and other data protection laws.
No. Our architecture follows the principle of “AI Without Customer Data Training,” relying on pre-trained models on Microsoft Azure / Azure OpenAI. Customer recordings and transcripts are never used to train shared models, ensuring PDPA and GDPR compliance while maintaining enterprise-level data privacy.
Yes. Vasvox designs the architecture so that ASC Recording Insights works seamlessly with ASC Neo and Tendfor Cloud Contact Center. This allows recording from PBX systems, contact centers, and Microsoft Teams to be consolidated into a single platform—with unified policies, audit trails, and compliance evidence.
Yes. Retention policies can be configured based on legal and organizational requirements—such as 5-year or 7-year retention, or enabling Legal Hold for ongoing investigations. The system automatically manages the data lifecycle and records every action in the audit trail for regulatory review.
We recommend starting with the article Compliance Recording 101 to understand the fundamentals, legal context, and implementation checklist. If you are preparing TOR or RFP documents, the TOR Compliance Guideline offers practical insights to help you define requirements aligned with regulatory standards in Thailand.
Once your voice, meeting, and screen recordings are securely captured in ASC Recording Insights, the data can seamlessly feed into advanced AI-driven Behavioral Compliance. This includes greeting validation, PDPA/consent disclosure checks, identity verification, script adherence, mis-selling detection, and risk behavior analysis.
Transform your communication data into actionable insights that elevate service quality, enhance transparency, and reduce operational and compliance risks across your contact center and telesales operations.
Conversation Quality Monitoring