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End-to-end compliance for all communication types in Microsoft Teams with policy-based recording and natural AI-driven speech analytics.
Harness powerful AI analytics and custom-built applications that are designed to work natively inside Microsoft Teams. Recording Insights enhances enterprise communication, collaboration, and decision-making with a seamless user experience for regulated workloads.
A frictionless user experience without a separate client application. Users are mapped via Azure Active Directory, and the solution integrates seamlessly with Dynamics 365, giving staff a single, modern workspace for compliant conversations and insights.
The solution can be deployed within a single day with minimal hardware footprint and low complexity. There is no keyword tuning required, and user onboarding is accelerated via Active Directory – so your compliance recording goes live in less than one day.
AI-powered transcription and translation based on Azure AI Services, supporting speech-to-text and language translation in more than 100 languages. This enables truly global collaboration, inclusive communication, and a unified understanding across borders.
A fully managed SaaS solution, suitable for small businesses up to large regulated enterprises. Users are provisioned via Azure AD, integrated with Dynamics 365, and operated on a modern cloud-native architecture that scales with your growth.
Protect your business wherever people work. Recording Insights supports all Teams Phone options – Microsoft Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile – delivering compliant recording across your entire calling footprint.
Recording & archiving of all media in Microsoft Teams – including voice calls, chat messages, video meetings, and screen sharing. Every interaction is captured securely, forming a complete and auditable trail of communication.
Hosted on Microsoft Azure with dual encryption and regional redundancy for business continuity. Transactions can be consumed through MACC (Microsoft Azure Consumption Commitment) via Azure Marketplace to align with your cloud strategy.
Designed to meet stringent regulatory requirements with recording and retention policies aligned to global standards such as MiFID II, Dodd-Frank, HIPAA, PCI-DSS, GDPR, PDPA and other industry-specific frameworks – helping you prove compliance at any time.
Process
Moving to a new collaboration platform while maintaining compliance can be complex, often involving multiple legacy systems, additional cost, and delays. Instead of increasing this burden, we help you design a strategy to leverage a modern SaaS recording platform that consolidates requirements and simplifies operations.
We help you consolidate recording environments, bringing disparate systems and data into a unified compliance architecture – so your digital transformation becomes a controlled, auditable, and future-ready change.
Our professional services team has deep experience integrating and analyzing recordings from common third-party systems and standard formats such as WAV and MP3. We ensure that legacy recordings remain accessible and compliant in your new platform.
You gain a single, consolidated view of all recordings relevant to compliance, with a smooth transition from legacy platforms to your chosen collaboration tools and ASC Recording Insights.
Compliance Recording Insights – Omni-Channel Recording with Transcription and Analytics is a new experience designed to help organizations fully meet security and regulatory requirements while elevating customer experience. The solution combines omni-channel recording with AI-powered transcription and analytics to protect people and assets, and to turn every interaction into strategic insight. It is a key step for organizations of all sizes and industries to deliver modern services, operate efficiently, and build sustainable competitive advantage.
Recording Insights allows you to capture and decode all communications on Microsoft Teams with ease. You can analyze sentiment and emotion in speech using Sentiment Analysis, and translate conversations into more than 60 languages with a single click. The built-in Compliance Policy Engine automatically evaluates interactions against pre-defined regulatory policies.
Our Compliance Recording solution, ASC Recording Insights, securely records communications from Microsoft Teams, RingCentral, and Zoom. It is Microsoft-certified, cloud-native, and hosted on Microsoft Azure – delivering full integration with your collaboration ecosystem.
The platform supports recording of voice, meetings, video, chat, and screen sharing, enriched by Microsoft Cognitive Services for transcription, analytics, and deep interpretation of communications.
With comprehensive communication records, you can be confident that no critical interaction is lost. Conversations become searchable, reviewable, and auditable, while AI-driven insights help you extract value from every call, improve decision-making, increase productivity, and support multi-language collaboration.
This diagram summarizes how ASC Recording Insights stores and manages recordings within Microsoft Azure and Microsoft 365 – emphasizing maximum security for voice, video, and metadata. The platform supports flexible export and transfer of data, whether to on-premises storage or other subscribed clouds, with multiple encryption options to ensure compliance and data protection.
Encrypted data flows seamlessly from Microsoft 365 Blob Storage into corporate storage or external cloud environments through ASC Neo Recording. This enables organizations to manage data end-to-end in line with global regulations such as GDPR, PDPA, and industry-specific mandates.
By integrating ASC’s infrastructure with Microsoft Azure and Microsoft 365, the solution delivers security, flexibility, and performance to organizations of all sizes – ideal for businesses that need future-proof Compliance Recording and Secure Data Management.
Maintaining regulatory compliance for customer communications is critical for every organization – especially in highly regulated industries. Built-in recording from standard UCaaS platforms is often not enough. ASC Recording Insights was engineered as a specialized, end-to-end compliance recording solution to ensure every interaction can be captured, stored, and reviewed in line with regulations.
In an environment where compliance requirements are tightening and penalties for non-compliance are rising, failing to meet obligations can lead to significant fines and reputational damage. With Recording Insights, organizations can record, retain, and analyze customer interactions according to legal and industry standards using advanced, configurable technology.
At the same time, Recording Insights turns your communications into high-value intelligence through transcription, translation, and analytics for voice, video, and chat, powered by Microsoft Cognitive Services. Compliance risks can be detected and flagged in near real time, without relying solely on manual checks – giving your organization confidence and readiness for regulatory change.
You should not overlook dedicated compliance recording services for frameworks such as Dodd-Frank, MiFID II, PCI-DSS, and HIPAA. In regulated industries, recording communications is not optional – it is a core requirement. Our solution is designed for modern communication environments and supports compliance in finance, healthcare, and other heavily regulated sectors.
Every interaction is captured and analyzed using AI analytics, helping organizations comply with regulatory standards while creating rich digital evidence. This elevates trust, transparency, and auditability – making it easier to demonstrate adherence to global standards and pass inspections with confidence.
With our Compliance toolset, you no longer need to fear non-compliance. Non-compliance is extremely expensive – both financially and reputationally. Our solution helps you mitigate that risk effectively, protecting your business and your customers’ trust in the long run.
Our platform delivers enterprise-grade Compliance and Security, following Microsoft’s global-scale strategy on Azure Infrastructure, with integrated Cognitive Services for AI and Dynamics 365 for business applications. It supports BYOK (Bring Your Own Key), BYOS (Bring Your Own Storage), flexible recording, archiving, and analytics, as well as hybrid and on-premise models. Additional options include TDM recording and cost-effective add-ons for Zoom and RingCentral – backed by local pre-sales support.
The solution integrates tightly with Dynamics 365, giving you full control of compliance recording. You can initiate recording directly from Dynamics and associate it with entities such as opportunities, accounts, or contacts. All recording information appears in the timeline with transcriptions, metadata, compliance records, and direct playback links from Recording Insights. Advanced analytics classify conversations by topic, highlight compliance risks, and reveal upsell or cross-sell opportunities – turning every interaction into a rich data point.
Migrating to a new communication platform can be challenging, particularly when multiple systems must be kept for regulatory purposes. Our professional services team has extensive experience in integrating legacy recordings from third-party systems and standard file formats such as WAV and MP3. This ensures a smooth migration from your existing platforms to Recording Insights or your preferred collaboration tools, while building a centralized, compliance-ready view of all relevant recordings.
Healthcare is complex and mission-critical. Improving the quality of patient care requires tools that can securely capture and analyze communications between medical staff and patients. ASC Recording Insights becomes a key component in this journey, enabling complete and compliant management of communication data under HIPAA and other global standards.
With ASC Recording Insights, healthcare organizations can ensure that patient information is handled with the highest level of security, while supporting regulatory obligations related to privacy and confidentiality. The platform also reveals patterns and insights from conversations, helping clinicians and administrators plan better care pathways and enhance the quality of patient engagement.
In this way, ASC Recording Insights is not only a compliance tool, but also a driver for improved efficiency and care quality – strengthening patient data protection, cybersecurity posture, and communication standards across the healthcare ecosystem.
