Elevate your Microsoft Teams environment with Tendfor, a fully certified and truly native Teams contact center and attendant console – combined with Vasvox’s Voice Intelligence & Compliance Platform to meet PDPA, MiFID II, Dodd-Frank and global regulatory standards.
A complete, cloud-based solution for banks, insurers, telecom operators, and government agencies in Thailand – from call routing and supervision to compliance recording, speech analytics, and cybercrime intelligence.
Tendfor uses Microsoft Graph and Teams APIs to deliver contact center and attendant console features without relying on legacy PBX platforms.
Record, analyze, and govern conversations with PDPA-ready policies, risk alerts, and auditor-friendly reporting out of the box.
A solution designed for enterprises moving from traditional PBX platforms to a full Microsoft Teams voice environment – without losing advanced contact center, compliance, and analytics capabilities.
Tendfor acts as a contact center and attendant console built directly on Teams APIs and Microsoft 365 topology, supporting Calling Plans, Operator Connect, and Direct Routing.
Vasvox enables secure call recording, storage, and encryption aligned with banking and capital market standards, with flexible policies for PDPA and GDPR compliance.
Analyze voice and text interactions across channels – voice, chat, hotlines, fraud lines – to measure service quality and detect behavioral risks.
The solution is organized into three main layers: Microsoft Teams as the core collaboration and voice platform, Tendfor as the native contact center and attendant console, and Vasvox as the compliance and intelligence layer. It is designed to support multi-site deployments, hybrid work, and data residency requirements of Thai regulators.
Teams serves as the central hub for enterprise communication – chat, meetings, and calling – with PSTN connectivity via Calling Plans, Operator Connect, or Direct Routing.
Tendfor operates directly through Microsoft APIs, delivering contact center, attendant console, boss–secretary, wallboards, and agent tools within Teams and browser-based interfaces.
The top layer adds end-to-end compliance recording, speech analytics, fraud/cybercrime analytics, and data governance capabilities.
Vasvox x Tendfor is ideal for organizations that need to control customer experience quality while minimizing regulatory risk – across voice interactions and surrounding digital data.
Retail contact centers, wealth hotlines, collections desks, fraud lines, dealing room support.
Claims centers, roadside assistance, health hotlines, telemedicine and care coordination.
Central government numbers, complaint centers, tourist hotlines, emergency and safety lines.
Vasvox x Tendfor helps you design the architecture, run PoC and pilots, and plan the migration from legacy PBX to a native Teams contact center – in a secure, controlled, and phased approach.
Let’s design a native Microsoft Teams contact center that fits your compliance, CX, and data governance requirements – from pilot to full-scale rollout.