Digital Conversation Compliance by Vasvox
Capture and govern Microsoft Teams chat, web chat, and digital messages with PDPA-ready policies, powerful search, and AI analytics – in one platform that connects Compliance, Risk, and Business.
More than simple screen capture. Every message, image, video, attachment, link, and emoji is securely recorded together with timestamp, channel, user identity, and essential metadata. This enables a complete conversation timeline that can be reliably used for audits, investigations, and legal disputes.
Designed with Compliance by Design principles, covering data retention, encryption, legal hold, chain of custody, and granular access control. Supports regulatory audits under PDPA, SEC / FINRA, FCA, MAS, HKMA, and other highly regulated industry standards.
Powered by Conversation Quality Analytics & AI Policy Engine to automatically evaluate script adherence such as greeting, identity verification, PDPA disclosure, call summary, and closing. Includes risk phrase detection to flag potential mis-selling, over-promising, or policy violations in near real time.
Seamlessly integrates with LINE Official Account, WhatsApp Business API, WeChat, SMS, Web Chat, In-app Chat, and Microsoft Teams Chat. Enables employees to communicate via channels customers prefer, while maintaining 100% visibility, control, and compliance.
Combines Chat Recording with ASC Recording Insights, ASC Neo, and Tendfor Cloud Contact Center to create a single Omni-Channel Evidence Platform. Voice, video, screen, chat, and messaging are unified, giving audit and QA teams a true end-to-end view of customer interactions.
For financial institutions and global enterprises, LeapXpert acts as a federated messaging layer to govern conversations between relationship managers, advisors, and clients across popular consumer messaging apps. All interactions are securely captured and analyzed within Vasvox Chat Recording & Analytics to support compliance, quality assurance, and risk management.
In many organisations, critical decisions and customer commitments now happen in chat, Teams channels, and digital messaging – not just on phone calls. Without structured chat recording, these decisions are invisible for Compliance, Risk, and Audit.
Chat Recording by Vasvox turns those conversations into searchable, reviewable, and auditable records. Whether you operate in banking, insurance, securities, BPO, healthcare, or public services, you can enforce script adherence, detect risky language, and protect both the organisation and customers.
Combined with Conversation Quality & Compliance,
your organisation can measure how often agents:
– greet and introduce themselves properly
– share mandatory disclosures and PDPA notices
– avoid promises, mis-selling language, or unapproved offers
– summarise and close conversations professionally
The result: every chat becomes part of a transparent, consistent, and measurable service journey, not a black box that only exists on personal devices and transient windows.
In a true omni-channel compliance architecture, chat recording is not an add-on – it is a native layer alongside voice, video, and screen recording. It shares the same policy engine, retention rules, encryption, and access model.
Working together with ASC Recording Insights for Teams, ASC Neo, and Tendfor Cloud Contact Center, chat recording becomes part of a single “evidence and insight platform” for your organisation.
That means Compliance, Risk, Quality, and Business teams are no longer working with partial views. They see the full story across all channels – and can act faster when something goes wrong, or when there is an opportunity to improve how your people communicate with customers.
In short, Chat Recording by Vasvox is a core building block of your truth infrastructure – making sure your digital conversations are captured, protected, and ready to use whenever your organisation needs them.
Seamlessly capture communications from Teams, SMS, WhatsApp, WeChat, and LINE into a centralized Azure-based platform for compliance, real-time governance, and secure centralized archiving.
LINE is not just a messaging app — it is the communication backbone of Thailand. It plays a critical role in customer engagement, sales, service coordination, and the exchange of sensitive information. Organizations must therefore capture and preserve LINE conversations in a secure, compliant, and auditable way.
More than 95% of Thai consumers use LINE every day. As a result, a huge proportion of business communication happens outside the Contact Center environment. Without proper recording, organizations lose valuable insights and critical evidence needed for service, audit, compliance, and dispute handling.
Customers routinely send personal data, documents, photos, transaction details, and service instructions via LINE more frequently than email. Yet most organizations lack an official, auditable way to store these messages, creating compliance gaps in PDPA, Internal Audit, and Regulatory Requirements.
Industries such as Insurance, Banking, Automotive, Healthcare, and Digital Services rely heavily on LINE for product advice, sales processes, customer verification, and document delivery. Without recording, organizations risk mis-selling incidents, unresolved disputes, and potential fraud.
When complaints, disputes, or legal inquiries arise, organizations often cannot retrieve complete conversation history because LINE messages are not centrally recorded. A proper LINE Chat Recording system ensures full transparency, integrity, and 100% auditability.
Vasvox’s chat archiving layer is built with Compliance by Design, enabling Risk, Compliance, IT, and Business teams to rely on one trusted source of truth.
Our team can help you assess your current Teams, contact center, and chat landscape, define PDPA-ready recording policies, and implement a single, unified platform for voice and digital conversation evidence.
Talk to Vasvox Explore Business Case Examples