AI for Insurance • Life & Non-life
AI-powered Compliance and Voice Intelligence for insurance organisations in Thailand –
reducing mis-selling, fraud and PDPA risk across contact centers, telesales, underwriting and claims.
Insurance • Compliance • AI
Insurance has always been about risk and trust. In a world of PDPA, complex products and social media, trust now depends on whether every interaction can be explained, proven and audited – not just remembered.
Vasvox helps life and non-life insurers in Thailand turn conversations, documents and digital footprints into AI-ready evidence – so Compliance, Risk, Underwriting and Claims teams can see the same truth in real time.
Complex riders, long-term promises and sensitive health data across branches, agents and remote channels.
High-volume claims, fraud pressure and fast-changing products in motor, health and specialty lines.
Distributed sales forces, outsourced centres and reputational risk from just one call going wrong.
Limited teams asked to oversee millions of interactions under PDPA and sector-specific regulations.
The more products, channels and regulations you have, the more blind spots appear – unless AI helps you listen to every interaction with a compliance mindset.
Customers often do not fully understand exclusions, waiting periods or claim conditions. Over-promising or skipping key details leads to complaints and regulatory scrutiny.
Fraudulent claims and manipulated documents are hard to spot with manual review alone, especially when volumes spike or new fraud patterns emerge.
Health, medical and financial data are highly sensitive under PDPA. Any misuse or uncontrolled sharing creates serious legal and reputational risk.
Compliance and QA teams are expected to monitor voice, chat, email, video and branches – but still rely on manual sampling of a tiny fraction of interactions.
Some agents deliver world-class experiences, others create silent churn. Without deep analytics, it’s impossible to know what “good” really looks like.
One call recording shared online can trigger a storm. If you cannot find and show the full digital evidence in seconds, defending your brand becomes much harder.
Insurance used to rely on historical statistics and group averages.
With AI, it can operate on real-time data and individual risk signatures –
across underwriting, claims and customer interactions.
Combine structured data with behavioural, interaction and lifestyle signals to build more granular, fair and dynamic risk profiles:
Let AI pre-screen documents, images, voice notes and context to flag anomalies:
Automatically analyse 100% of interactions across voice, chat and video:
Vasvox’s AI Compliance Policy Engine, powered by Azure OpenAI, translates internal policies and regulations into real-world language patterns:
Learn more at AI Compliance Policy Engine.
Vasvox is designed as a Transparency Architecture for insurance – turning every interaction into auditable, PDPA-aware digital evidence while reducing manual workload through AI.
For insurance organizations, creating a foundation of auditable, tamper-proof communication evidence is not just a regulatory requirement — it is essential to maintaining long-term customer trust. Vasvox’s Transparency Architecture ensures that every interaction across every channel is captured in full detail, easily traceable, and ready to support complaint resolution or regulatory reviews at any moment.
Beyond recording, AI analyzes deeper behavioral signals — tone, emotional pressure, misleading patterns, and missing mandatory disclosures — providing real-time risk insights for Compliance, QA, and Executive teams. This enables frontline agents and insurance advisors to communicate more ethically, consistently, and confidently while protecting both the customer and the organization.
Built on Microsoft Azure and ASC Recording Insights, aligned with global standards and tailored for Thai regulatory expectations.
Example architecture – can be tailored to your current contact center, CRM and policy admin systems, including hybrid or local-cloud deployment in Thailand.
One platform, many teams – from front-line sales and service to compliance, underwriting, claims and fraud investigation.
Analyse sales and telesales calls to see whether benefits were overstated, exclusions skipped or consent not properly obtained. High-risk calls are flagged automatically.
Monitor collections and retention activities for tone, wording and frequency. Detect behaviours that may breach fair collection guidelines before they become complaints.
Use AI to detect suspicious patterns – repeated claims, inconsistent stories, networks of related claimants – and prioritise investigations where loss risk is highest.
Track how sensitive data is discussed and shared across channels. Flag when conversations cross the line of purpose, necessity or consent.
When an incident or regulatory request arises, assemble a complete evidence pack – voice, chat, email, screen – into one case file for legal and compliance teams.
Turn analytics into coaching triggers and scorecards. Move QA from random sampling to 100% analysis, and share “gold standard” interactions with the field.
Vasvox supports a phased roadmap: start with a narrow use case – for example:
Once value is proven, we help you scale across lines of business and channels – without ripping and replacing your existing core systems.