Move beyond random sampling and manual case-by-case review.
Let AI analyze every interaction – Voice, Chat, and Video
and surface high-risk cases for your Compliance team to act on.
In simple terms, it is an AI layer that sits on top of all your recorded communications – Voice, Chat, and Video – and uses Azure OpenAI to “read, listen, and understand” whether anything in those interactions may be risky, non-compliant, or requires further review.
It works alongside your existing Recording / Speech Analytics solutions and uses keyword detection, pattern detection, and policy templates to help your Compliance team reduce manual workload and increase coverage to as close to 100% of conversations as possible.
Workflow of AI Compliance Policy Engine on Azure OpenAI
Compliance Recording captures Voice, Chat, and Video according to your corporate policies.
Speech is converted into text and enriched with sentiment, intent, and interaction structure so that AI can understand the context.
Keyword detection, pattern detection, and compliance policy templates are applied against frameworks such as Dodd-Frank, MiFID II, PCI-DSS, HIPAA, and PDPA.
High-risk interactions are flagged with transcripts, timestamps, and reasons for detection, becoming digital evidence ready for audit and review.
Your Compliance team can query the system in natural language, for example:
“Show me all cases that indicate potential insider trading in the past week.”
“Summarize high-risk phrases related to aggressive sales tactics this month.”
“List the top 10 PCI-DSS–related interactions with the highest risk scores.”
Start with standard templates and extend them into policies tailored for your organisation.
Detect conversations that reference non-public information such as “not yet announced”, “we know before the market”, or “the price will jump soon”, and patterns linked to the use of undisclosed material information.
Identify phrases that pressure customers, over-promise returns, or understate risk, such as “don’t worry about the details, I’ll handle everything for you” or “you can’t lose with this product”.
Flag conversations where personal data such as national ID numbers or sensitive attributes are shared through inappropriate channels, or where data is requested without a clear lawful purpose under PDPA / GDPR.
Detect exposure of payment card data (card numbers, expiry dates, CVV) and health-related or medical record details in contexts that may breach PCI-DSS or HIPAA requirements.
AI Compliance Policy Engine is designed to work with regulatory frameworks that regulated organisations are already familiar with, including:
The architecture supports On-Premise, Hybrid, and Cloud deployments, following Privacy-by-Design principles and data residency requirements defined by each organisation.
For insurance businesses, you can view the full end-to-end solution here: AI for Insurance
In the first generation, the Policy Engine focused mainly on what was actually said. In v2, we extend this into behavioral compliance — detecting moments where an agent should have said something but did not, such as greeting, self-introduction, PDPA disclosure, or customer identity verification, as well as script adherence.
The engine also detects mis-selling behavior and risky phrases, giving Compliance teams and business leaders full visibility into agent communication quality— both in terms of what was spoken and what was missing, backed by audit-ready digital evidence.
When combined with AI Compliance Policy Engine v2, organizations can define policy rules that are directly mapped to real agent behaviors and leverage a Behavior Score to manage communication risk proactively.
Explore Conversation Quality ComplianceIf your organization is drafting a TOR for Recording Systems, Compliance Solutions, or AI Policy Engine aligned with PDPA or other regulatory frameworks, Vasvox provides a Standard TOR Guideline that you can reference and adapt immediately.
View the Standard TOR Guideline →
If you operate under strict regulatory oversight and handle large volumes of communications,
AI Compliance Policy Engine on Azure OpenAI can help reduce risk and increase confidence for your Compliance team.