An end-to-end security and trust framework built on Zero Trust, full-stack Encryption, Audit Trail & Evidence Chain, and AI that never uses customer data for model training.
Designed for projects with central banks, securities regulators, capital markets, banks, insurers, and public sector agencies as a dedicated “confidence-building” page when presenting Vasvox to executives, boards, regulators, and internal audit teams.
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For regulated organizations, having “recording features” or “analytics” alone is no longer enough. Regulators and auditors want to see a provable security and trust architecture — how access is controlled, how data is encrypted, how audit trails are recorded, and how AI is used without compromising privacy.
They expect solutions to prevent unauthorized access, enforce proper encryption, maintain complete audit trails, and be designed with PDPA / privacy requirements from day one.
They need assurance that Recording, Speech Analytics, Contact Center, and AI will not become a weak point leading to data breaches, legal disputes, or reputational damage in the future.
They require an architecture that integrates well with existing Zero Trust, IAM, SIEM, SOC, and data governance frameworks — without adding unnecessary complexity, while remaining auditable and transparent.
Vasvox follows a Defense-in-Depth and Privacy-by-Design approach from infrastructure all the way to user experience and API integrations.
The Vasvox Zero Trust design is built on three core principles: Verify Explicitly, Least Privilege Access, and Assume Breach — ensuring that every session, every request, and every evidence access is verified and governed.
Vasvox implements robust encryption controls for both data in transit and data at rest, aligned with financial-grade security expectations and best practices.
For projects requiring strict data residency in Thailand, or integration with existing enterprise encryption frameworks, Vasvox can co-design the architecture with your Security & Infrastructure teams.
Every access, search, playback, download, and export action is captured in a detailed Audit Trail that can be used as forensic evidence.
This architecture is designed to pass scrutiny from regulators such as central banks, securities regulators, anti-money-laundering offices, and investigation agencies — showing not only features, but true “architectural transparency.”
The AI Compliance Policy Engine and related AI modules from Vasvox operate in a strict processing-only mode, where customer content is never used to train or fine-tune the core models.
AI analyzes communications for keywords, potential breaches, suitability, and risk signals — but only processes the data on-the-fly without adding it back into the training dataset of the underlying models.
Customer data from one organization is never turned into “shared knowledge” for others. This avoids cross-tenant leakage risks and maintains clear boundaries for privacy and compliance.
This approach helps your organization stay aligned with PDPA, GDPR, MiFID II, HIPAA, and internal AI Ethics Guidelines — enabling AI use cases without compromising regulatory posture.
For institutions designing an AI Policy with DPO, Legal, IT, and Business stakeholders, Vasvox can help shape the AI use cases, policies, and controls to fit into your Security & Trust Architecture.
This Security & Trust Architecture page is designed to act as a “confidence-building” reference for presentations to executives, boards, regulators, and internal audit — demonstrating that your Voice Intelligence & Compliance Recording strategy is built on a secure and transparent architecture.
Schedule a Security & Trust Workshop Share Your TOR / RFP with VasvoxKey questions that IT, Security, Compliance, and business stakeholders often ask when evaluating Vasvox for regulated, enterprise-scale deployments.
This architecture applies to ASC Recording Insights, ASC Neo, Tendfor Cloud Contact Center, Speech Analytics, and the AI Compliance Policy Engine — including integrations with Microsoft Teams, Dynamics 365, and other CRM / Contact Center systems in your environment.
Yes. Vasvox can leverage your existing Identity Provider and security policies, and forward logs/events to your SIEM / SOC, so that your Security team can continue using the tools and processes they already trust to monitor and investigate incidents.
Vasvox supports On-Premise, Hybrid, and Cloud deployment models, and can be architected to meet strict data residency requirements in Thai data centers, with options for Geo-Redundancy and Disaster Recovery depending on your policies.
Vasvox follows a No Customer Data Training principle. AI features process and analyze data but do not use your customer content to train or fine-tune the underlying models. This significantly reduces PDPA / GDPR risks and addresses common concerns from executives and data protection officers.
Yes. The Audit Trail records who did what, to which data, when, and how — in a form suitable for Internal Investigations and, where applicable, submissions to regulators or investigation agencies as supporting evidence.
Yes. Vasvox can organize a dedicated Security & Trust Architecture Workshop with your IT, Security, Compliance, and business teams to align the solution with your existing standards, frameworks, and regulatory obligations.